Học từ vựng - Career Paths Toursim - Book 3 (Unit 6 - Difficult customers)

1. queue (n)

/kjuː/

hàng đợi (người, xe…)

a line of people, usually standing or in cars, waiting for something

2. abusive language (np)

/əˈbjuː.sɪv ˈlæŋ.ɡwɪdʒ/

ngôn ngữ lạm dụng

words or phrases that hurt other people's feelings

3. assure (v)

/əˈʃʊr/

cam đoan, quả quyết

tell someone that something is true.

4. difficult (adj)

/ˈdɪf.ə.kəlt/

khó khăn

not easy or simple; hard to do or to understand

5. dissatisfied (adj)

/ˌdɪsˈsæt̬.əs.faɪd/

bất mãn, không hài lòng

not pleased with something; feeling that something is not as good as it should be

6. disturbance (n)

/dɪˈstɝː.bəns/

sự xáo trộn

something that interrupts someone or makes someone feel worried

7. escort (v)

/esˈkɔːrt/

đi theo, hộ tống

to go with a person or vehicle, especially to make certain that he, she, or it leaves or arrives safely

8. incident (n)

/ˈɪn.sɪ.dənt/

sự cố

an event that is either unpleasant or unusual

9. lose one's temper (vp)

/luːz wʌns ˈtem.pɚ/

mất bình tĩnh

to become angry.

10. memo (n)

/ˈmem.oʊ/

bản ghi nhớ

a message sent to some or all of a company's employees.

11. premises (n)

/ˈprem.ɪ.sɪz/

cơ sở

the land and buildings owned by someone, especially by a company or organization

12. put out a cigarette (vp)

/pʊt aʊt ə ˈsɪɡ.ə.ret/

dập tắt điếu thuốc

to extinguish a cigarette that is lit.

13. refuse to cooperate (vp)

/rɪˈfjuːz tuː koʊˈɑː.pə.reɪt/

từ chối hợp tác

to not do what is asked of you.

14. smoke (v)

/smoʊk/

hút thuốc

inhaling and exhaling the byproduct generated from burning tobacco, often found in the form of cigarettes, cigars, or pipes.

15. uncooperative (adj)

/ˌʌn.koʊˈɑː.pɚ.ə.t̬ɪv/

bất hợp tác

not willing to work with or be helpful to other people