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English Vocabulary in Use Advance (Unit 3: Applying for a job)


A. A job ad

FOR BANK Careers Services About Us Contact

Customer Service Assistant

Do you have excellent communication skills and a genuine passion1 for customer service? Are you looking for a challenging2 role within a fast-paced3 working environment?

FDR Bank has several new openings4 for Customer Service Assistants. Reporting to5 the Customer Service Manager, you will be responsible for dealing with customer enquiries on the phone and via email. No previous experience6 is necessary as full training7 will be given. The post8 offers excellent career prospects9 to candidates who demonstrate leadership qualities10 as we are keen to promote and develop talent within the company.

We offer a competitive salary11 and an attractive benefits package12 including pension, healthcare plan and subsidised13 meals.

If this sounds like the job for you, then click below to fill in the online application form, including details of your salary expectations.

1 If you have a passion for something, you like it very much

2 a positive word for something which is exciting and difficult

3 the environment is fast-paced, things happen quickly there

4 available jobs

5 if you report to someone, he/she is your boss

6 experience of this type of job from before

7 all the training you need

8 job

9 opportunities for promotion and career development

10 the ability to lead a group

11 as good as, or better than, other salaries for similar jobs

12 all the extra benefits that a company offers (as well as a salary)

13 partly paid for by the company

B. A cover letter

You want your application to stand out [be better than others], so you should include a clear, well-written cover letter1 which highlights key points from your CV. Here is a letter sent with the application for the job in A above.

Mention any studies or training courses you have done which are relevant to [connected to] the role.

Dear Sir or Madam2,

Please find attached my CV in support of my application for the position of Customer Service Assistant. I have just completed my degree in Business Studies and am keen to gain hands-on3 experience in this field4.

During my course I chose to study several modules on banking and finance, as I have always been interested in working in this field. In addition, I have worked as a part-time sales assistant in a large department store for the last two years. This has given me valuable customer-facing5 experience, as well as developing good communication skills both with customers and the rest of the team. I am a team player6 and I am keen to develop my career and gain managerial experience7 in the future.

Thank you for taking the time to consider this application and I look forward to hearing from you.

Yours faithfully8,
Rebecca White

Be sure to specify the job you are applying for at the beginning of the letter.

If you have previous managerial experience, you can say 'In my previous role as (Sales Manager), I led a team of (four people).'

It is important to mention any relevant experience you have, to show your suitability for the role. If you can, provide examples of specific projects you have carried out [done].

1 a letter sent with a job application (also called a covering letter)

2 how you start a letter when you do not know the name of the person you are writing to

3 practical, direct (not theoretical)

4 area of business or activity

5 dealing directly with customers

6 a person who is good at working with others

7 experience of managing other people

8 how you finish a letter when you do not know the name of the person you are writing to
Exercise-3.1


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