Fill the gaps with appropriate words or phrases in the vocabulary section. There may be more than one possible answer.

1. I rang to complain and they put me for about 15 minutes. Then I spoke to someone who promised to ring me again, but they never got me. I’ll have to call them again.
2. They promised immediate of the goods I ordered, but I’ve been waiting over a week now, and nothing has arrived.
3. I’ve always found the company very to complaints and enquiries.
4. I was expecting a reply to my email, but I’ve been waiting two weeks now, and still haven’t had an answer.
5. I asked why they hadn’t dealt with my order yet and they said there was a of orders which had built up over the New Year’s holiday.
6. In my opinion, the goods and the service were both pretty . I would have expected better quality from such a famous firm.
7. Staff in that shop are so ; they are genuinely helpful.
8. I rang the , but they couldn’t solve my problem.
9. I think you need to try a musical instrument before you buy it, so I would recommend you buy your guitar rather than online.
10. Most online stores ask you to an account before you can buy things.