A. Starting a phone conversation
The call on the left is between two friends: Joe and Lily. When British people answer the phone at
home, they usually just say ‘hello’. The call on the right is a more formal business call.
- JOE: Hello?
- LILY: Is that Joe?
- JOE: Yeah.
- LILY: Hi. It’s Lily.
- RECEPTIONIST: Good morning. Chalfont Electronics.
- PAUL SHARP: Oh, could I speak to Jane Gordon, please?
- RECEPTIONIST: Yes. Who’s calling, please?
- PAUL SHARP: My name is Paul Sharp from Bexel Plastics.
- RECEPTIONIST: Right, Mr Sharp. I’m putting you through [I’m
- connecting you] … (pause) …
- JANE GORDON: Hello?
- PAUL SHARP: Mrs Gordon?
- JANE GORDON: Speaking. [Yes, this is Mrs Gordon.]
Common mistakes
We say: Is that Joe? (NOT Are
you Joe? or Is it Joe?)
And we say: It’s Lily. (NOT I am
Lily or Here is Lily.)
B. Problems on the phone
C. Phone numbers
- Q: What’s your home phone number? (also landline)
- A: 603 884
- Q: What’s your mobile number?
- A: 07723 259369
- Q: What’s the emergency number for the police, fire or ambulance?
- A: 999
- Q: What’s the dialling code for the UK when you are phoning from Hungary?
- A: 0044
D. Mobile phones and texting
Many people use their mobile mostly/mainly [most of the time] for texting [sending short written messages from one phone to another]. Do you text your friends and family all the time?
These are common text abbreviations [letters which represent words].
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