What could you say in these situations? If it is an apology, give an explanation.

1. You walk into someone by accident and he/she almost falls over.
   I’m terribly sorry. OR I beg your pardon. I didn’t see you.
2. You arrange to meet some friends in town at 9 am but you are twenty minutes late.
   
3. Your car has broken down. You’re pushing it to the side of the road and a man offers to help.
   
4. You need to speak to your boss but she’s working. What do you say when you enter her office?
   
5. You have to leave a meeting to take an important phone call. What do you say to the others?
   
6. You are on the phone but a customer is waiting to talk to you. What can you say to them?
   
7. You are late for an appointment because you had to wait half an hour in traffic.
   
8. Your company promised to send some information to a customer last week. You still haven’t sent the information and you must now write to explain. Write the first sentence of your letter.