Vocabulary Best Learners:

Học từ vựng - Highly Recommended - New Edition (Unit 14 - Dealing with complaints )

/ əˈten.dənt/

/ ˈdʌs.ti/

/ ˈfɪl.θi/

/ˈflæt ˈbɪr/

/ ɪmˈpɔːr.tənt/

/ leɪt/

/ ˌnekst ˈdɔːr/

/ ˈnoʊ.bɑː.di/

/ nɔɪz/

/ ɑːf/

/ ˌoʊ.vɚˈbʊk/

/ ˌoʊ.vɚˈkʊk/

/ ruːd/

/ ˈsɑːl.t̬i/

/ ˌʃɔːrtˈstæft/



Unit 13: Describing dishes 1 | 2 | Unit 15: Jobs and workplaces 

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UNIT 1 -  Taking phone calls

UNIT 2 -  Giving information

UNIT 3 -  Taking room reservations 

UNIT 4 -  Taking restaurant bookings 

UNIT 5 -  Giving polite explanations 

UNIT 6 -  Receiving guests 

UNIT 7 -  Serving in the bar 

UNIT 8 -  Instructions 

UNIT 9 -  Taking a food order 

UNIT 10 - Desserts and cheese 

UNIT 11 - Talking about wine 

UNIT 12 - Dealing with requests 

UNIT 13 - Describing dishes 

UNIT 14 - Dealing with complaints 

UNIT 15 - Jobs and workplaces 

UNIT 16 - Explaining and instructing 

UNIT 17 - Taking telephone requests 

UNIT 18 - Taking difficult phone calls 

UNIT 19 - Health and safety at work 

UNIT 20 - Giving directions indoors 

UNIT 21 - Giving directions outside 

UNIT 22 - Facilities for the business traveller 

UNIT 23 - Offering help and advice 

UNIT 24 - Dealing with problems 

UNIT 25 - Paying bills 

UNIT 26 - Payment queries 

UNIT 27 - Applying for a job 

UNIT 28 - The interview 

UNIT 29 - Test Your Self