Questions 131-134 refer to the following notice. This notice ____(131)_____ your reservation for two double rooms, with check-in on Sunday, March 5, and checkout on Thursday, March 9. I see here that you have a special request for one extra set of blankets and two extra pillows in each room; please note ____(132)_____ the items will be placed in each room, on top of the dresser. There will be no extra charge for this request. ____(133)_____ , check-in time is at 3:00 p.m., and checkout is at noon. Some people wish to check in at an earlier time or check out at a later time ____(134)_____ . This will help us ensure that we can accommodate your scheduling needs. We look forward to having you stay with us. |
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Questions 135-138 refer to the following e-mail. To: claimscenter@cheapsure.com
From: lgreenberg@cheapsure.com
Date: November 15
Re: Updates to Office Layout Dear Claims Specialists: On January 1, Cheapsure will begin offering homeowners insurance as well as automobile insurance. This exciting ____(135)_____ will require a surge in hiring and adjustments to the layout of our office space. Tomorrow, I will hold a meeting at 2:00 p.m. in the main conference room to discuss the ____(136)_____ changes. We have ____(137)_____ flexibility with the floor plan and would like your input ____(138)_____. Sincerely, Lee Greenberg
Facilities Administrator |
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Questions 139-142 refer to the following instructions. | Before making travel arrangements, all Saffler Bank employees ____(139)_____ authorization. Only after approval has been granted can travel plans be made. To request authorization, fill out the first side of the Travel Reimbursement Form. Here you will provide the reason for your ____(140)_____. Next submit the form-------an estimate for the cost of travel to your destination. Upon returning, do not forget to ____(141)_____ fill out the second side of the form, where you will report mileage and expenses. Inclusion of receipts is required. Expenses for which you cannot show a receipt, such as parking meters and tips, are also reimbursable ____(142)_____. |
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Questions 143-146 refer to the following announcement. Mason Brothers Makes Major Organizational Change We at Mason Brothers, Inc., are making a significant change to our corporate operations. To improve our focus on our customers’ needs, we have adopted an organizational system that employs regional offices. This new system will allow us to analyze the demands of our customers based on their ____(143)_____. Consequently, we ____(144)_____ able to more quickly supply building and maintenance items in the regions of the country where they are most in demand. This change will also help us to better support our managers as they work to improve the operations of the individual stores they oversee. I am confident that ____(145)_____ of our business plan will lead to greater customer satisfaction. For over 30 years, listening to our customers has been an integral component of our corporate strategy ____(146)_____. — Max Mason, President and CEO |
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