Questions 131 - 134 refer to the following advertisement.

Do you find ____(131)_____ your home more trouble than it’s worth? If so, call Wimberley’s—the most trusted housekeeping service in Kent. Since opening five years ago, we have consistently received top ratings from our customers.

____(132)_____ Our crew takes care of window and floor washing, vacuuming, and tile polishing. We use state-of-the-art equipment to get rid of the odors, dirt, and stains you’ve been struggling with. Furthermore, if you need to remove large ____(133)_____items such as furniture or appliances,the Wimberley’s staff can do this for a small additional fee.

We ____(134)_____ your home at whatever time is most convenient for you! So, if you’re interested, please call us at 555 - 9190.

Questions 135 - 138 refer to the following e-mail.

To: Talia Moroz <talia.moroz@homemail.com>
From: Miles Kaufmann <m.kaufmann@coldmaker.com>
Date: July 31
Subject: Your request

Dear Ms. Moroz,

I am writing in reply to your inquiry about the Coldmaker refrigerator you purchased recently. In your e-mail, you stated that the compartment does not close properly ____(135)_____ issue was brought up by other customers in the past. Our technicians have since discovered what the problem is ____(136)_____.

As indicated in the manual, to ____(137)_____ the door, you must push it forward until a clicking sound is heard. If you simply close the compartment without holding the tab, the door will not remain closed.

Could you please try this method first? If you continue to have a problem, please contact a service center ____(138)_____ on our Web site.

Thank you for writing, and I hope I have been of service to you.

Sincerely,

Miles Kaufmann
Warranty service agent

Questions 139 - 142 refer to the following e-mail.

To: Henry Chan <h.chan@followmail.com>
From: Gleeson Consulting <hr@gleeson.com>
Date: March 14
Subject: Re: Application for project manager position

Dear Mr. Chan,

We received your application for project manager at Gleeson Consulting. The company had a large number of applicants, so ____(139)_____ for the position was rather strong. I therefore regret to inform you that you have not been shortlisted for this post ____(140)_____ we have closely examined your qualifications and consider you eligible for the project assistant position ____(141)_____.

Interviews for this vacancy will take place on March 20 from 10 a.m. to 3 p.m. Please get in touch with me to let me know if you are interested in the job and can come in between these times. If you are not ____(142)_____, perhaps we can arrange a date that is more convenient for you.

Yours truly,

Jacqueline Hart
Human resources manager
Gleeson Consulting

Questions 143 - 146 refer to the following announcement.

CALL FOR PAPERS

The Department of Sociology at the University of Northern Wisconsin ____(143)_____ an academic conference on social transformation in the Midwestern United States from June 7 to 9 ____(144)_____. Interested professors and lecturers are asked to submit their abstracts before May 1. You will be sent a notification from the department if your ____(145)_____ is selected. Once you receive this notice, you will be required to submit the full paper for review and approval. Submissions are welcome from all universities, and we look forward to seeing a range of topics ____(146)_____the conference’s focus on the Midwest, we welcome work from other regions as long as it relates to the needs of the target area.