Questions 131 - 134 refer to the following letter.

Dear Ms. Clark,

Thank you very much for your gift to The NewEd Foundation. As you requested, your ____(131)_____ will support the education of children enrolled in public school systems in the local area.

At NewEd, we work to provide educational institutions with funding for after-school programs, materials, and training for instructors. We also strongly ____(132)_____ salary increases for teachers and specialists employed at educational institutions.

____(133)_____a way of thanking you for supporting our cause, The NewEd Foundation welcomes you ____(134)_____to join our annual conference on science education. I have enclosed an invitation for you and a guest.

Thank you again for your ongoing financial support of our organization.

Kindest regards,
Marianne Lexington
Program coordinator, The NewEd Foundation

Questions 135 - 138 refer to the following e-mail.

To: Andrea Gershon <a.gershon@wwconsult.com>
From: Takeshi Miyagi <t.miyagi@wwconsult.com>
Date: Friday, October 10
Subject: Furniture delivery

Hello Andrea,

I ordered a new chair and desk on October 5 to replace the ones I’ve been using since I started working for the company. A couple of days ago, I received an e-mail from the manufacturer stating that the items ____(135)_____. It said that they had been shipped and delivery was expected within the week.

____(136)_____I have yet to receive a call from the delivery person, I suppose I won’t get my furniture 136. until next week ____(137)_____, When the delivery comes, could you please sign for me and then call Mike Harrison in the maintenance division? He’s responsible for putting furniture together and removing ____(138)_____items, so he will get everything set up in my workspace.

Thanks a lot.

Takeshi

Questions 139 - 142 refer to the following memo.

MEMO

DATE: March 31
TO: All operations employees
FROM: Robin Evans, Chief of operations
SUBJECT: Reports review

Last week, I distributed a report detailing the department’s performance in the first quarter. There are some items in the report that I think should be addressed.

First of all, it seems that costs in the maintenance department have ____(139)_____ since last quarter. I have asked Terrence Howard’s team to provide some details related to specific increases in maintenance expenses. Also, I am quite surprised that certain project ____(140)_____ have not been met ____(141)_____. Lastly, inventory levels are currently lower than projected. I would like to set up a meeting with Carmine Gosford’s group to discuss our ____(142)_____ for managing inventory going forward.

We will be doing other performance reviews throughout the year, and I hope that this will help us become a more efficient and productive department.

Questions 143 - 146 refer to the following e-mail.

To: Marilyn Farris <marilyn-farris@madmail.net>
From: Lara Smith <lara.smith@lpranalytics.com>
Date: September 22
Subject: Job application

Dear Ms. Farris,

Thank you for your interest in the position of technology adviser. We would like to schedule an ____(143)_____ between 3 p.m. and 4 p.m. next Thursday. We hope to find out more about your qualifications and experience in relation to the role you have applied for.

In addition to photocopies of ____(144)_____certificates, we ask that you arrange for three references to be sent to us in sealed envelopes ____(145)_____ We want to hear about past experiences which are relevant to the position ____(146)_____, we will talk about what your responsibilities will be should you get the job.

Please respond to this e-mail to confirm your availability. We look forward to meeting with you soon.

Sincerest regards,

Lara Smith
Hiring manager, LPR Analytics