Questions 131 - 134 refer to the following article.

Royal Exchange Building Reborn as Hotel

Nationwide hotel operator Verdant Group ____(131)_____ millions of pounds over three years converting the Royal Exchange Building on Quay Street, a historical landmark, into a hotel. "We wanted to preserve the building’s key architectural elements,” says Verdant’s CEO Gaile Edwards. “That's why we hired a group of historical experts to work with our team.” ____(132)_____. The building retains much of its original charm as the 18th century structure and stonework remain intact. However, the building’s interior has all the ____(133)_____found at any other five-star accommodations, such as a pool and spa.

The combination of the hotel’s modern facilities with its historic appearance makes the venue a major ____(134)_____ for tourists. Already, suites are fully booked for its opening weekend, which is scheduled for late next month.

Questions 135 - 138 refer to the following letter.

July 15
Allison Morita
Vestige Insurance
4186 Maryland Avenue
Pinellas, FL 34624

Dear Ms. Morita,

I am writing to you in the hope that you can ____(135)_____ my insurance claim. I spoke with general claims agent Gary Fink on July 6, ____(136)_____, at the time, explained the process and recommended that I write this letter.

Last month, on June 20, I suffered an injury when I slipped and fell in my kitchen. The impact caused me to break my wrist, which forced me to undergo surgery. Does my policy cover injuries of this nature? ____(137)_____, I expect to be reimbursed. Currently, my medical expenses amount to about $900 ____(138)_____. Please respond as soon as you review my documentation.

Thank you.

Sincerely,

June Miller

Questions 139 - 142 refer to the following announcement.

Welcome to Redstone National Park

For the protection of the park, all visitors are asked to observe some basic ____(139)_____.

Redstone National Park officially closes at 8 p.m. ____(140)_____, there are a number of campsites situated throughout the park for those who wish to stay overnight, it is important to note that this option is only available to those with permits ____(141)_____.

We also ask that all visitors be thoughtful about maintaining the premises. Please make sure that rubbish and anything brought into wildlife areas is taken out upon leaving or disposed of in the appropriate receptacles.

Following these rules will help to ensure the ____(142)_____ of the park’s beauty for future visitors.

For any questions or concerns, please call 555 - 9092.

Questions 143 - 146 refer to the following e-mail.

To: Janet Boyle <jboyle55@overmail.net>
From: Customer Service <service@lagoonair.com>
Subject: Your inquiry
Date: July 29
Attachment: Baggage claim form

Dear Ms. Boyle,

This is in reply to your inquiry about ____(143)_____ baggage. Problems involving luggage on domestic flights must be reported to airline personnel at an airport within 48 hours of flight arrival. However, if you have flown in from outside the country, you may report any destruction to your luggage to claims@lagoonair.com using the attached form. Claims can also be ____(144)_____ in person at an airline office ____(145)_____. The airline will not grant any claim made more than 14 days following your flight.

Lagoon Airlines is not liable for any harm to luggage that is of poor quality or possesses an inherent defect ____(146)_____, reimbursement for repairs is not offered for minor wear and tear.

Sincerely,

Lagoon Airlines Customer Service