To: Delivery Personnel
From: Max Fielding, Fleet Manager
Date: June 23rd
Re: Mandatory Uniforms

It has recently come to the company's attention that _____1_____ of our drivers are not wearing the company uniform when dropping off items on our customers' premises. Effective immediately, _____2_____ delivery personnel are required to wear the full company uniform whenever they are on duty. The full uniform, for both male and female drivers, consists of a beige shirt, blue pants, and black shoes. In addition, employee ID cards must be carried at all times. These new procedures are being put into _____3_____ to protect you, our employees, and our customers.

_____4_____ · Your full cooperation is expected and appreciated.

Mr. Jason Silver
1245 Lions Gate Highway,
Alberton, ME 21472

Dear Mr. Silver,

Thank you for signing up for the Music CD of the Month Club. We are pleased to welcome you as our _____5_____ member. _____6_____ , A music catalog and your membership card are enclosed in this letter.

In addition, you have been _____7_____ selected to receive an upgrade to our premium membership package free of charge. With our premium package, you are entitled to order two CDs per month. This means that twice as much music will be delivered to your mailbox as under the basic plan. And just as a reminder, if you recommend a friend to our service and they sign up, we will give you one free month of service. Your _____8_____ recommendation code is located on your card.

All orders are shipped via regular mail, and returns are accepted up to thirty days after purchase.

We look forward to serving you.

The Customer Service Team