New Baggage Policy

At Quick Flight Airlines, while we do whatever we can to try and keep prices low for our customers, sometimes increases are inevitable. Because of a recent _____21_____ in the price of oil, airlines are facing rising costs. While many airlines often consider raising ticket prices first, we have decided to maintain the prices as they are to keep our customers with _____22_____ One way we have figured out how we can reduce costs is by lowering the luggage limit. _____23_____

Therefore, beginning next month, we will be allowing two bags at just 15 kilos each. We apologize for the inconvenience this causes for some passengers. If you _____24_____ about the size of your bag, please use any of the newly installed luggage scales in front of the check-in counters.

To: Jean Murray <jmurray@inet.com>
From: Kanga TV Customer Service <cs@kangatv.com>
Date: July 20
Re: Changes to Service Plan, Account #15243-55

Dear Ms. Murray,

The purpose of _____25_____ e-mail is to notify you of upcoming changes in your Internet service plan with Kanga TV Plus. _____26_____ government regulatory changes, your monthly base charge will decrease by 10%, effective September 1 st. Additionally, we will be adding some new channels to your subscription _____27_____ · But these will now be offered free of charge, _____28_____ might be hard to believe.

This is our way of saying thank you for your continuing loyalty and support. For further information regarding these changes, please visit our website at www.kangatv.com. Thank you for doing business with Kanga TV Plus.

Kanga TV Plus
Customer Service