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Taking The TOEIC Skills and Strategies 2 (Chapter 3: Reading Practice)


A (E-mails and Letters)

Questions 12 — 16 refer to the following letter and schedule.


Just Like Home
2343 Zinfandel Drive,
Folsom, MI 23452
June 2

Dear Mr. Kim,

I am Mike Jenkins, the Director of Training for the Just Like Home hotel chain. I am writing to invite you to speak at our annual retreat on the topic of cross-cultural communication. This year's theme will be "Improving Communication for Business Success."

My colleague Catherine Fitzroy attended your keynote address at the Business World Symposium in Chicago this past April. She was most impressed with your work. We both feel that our employees could benefit from your innovative thoughts on avoiding misunderstandings in international business relationships.

The retreat will take place over two days, beginning September 1st. We would like you to present on the second day. Our other training sessions will include such topics as networking, improving business-to-business relationships, and utilizing social media. Please let me know by July 1'1 whether you are interested in speaking to our group. I can be reached at our corporate headquarters at 450-532-3345 (extension #26).

Warmest regards,

Mike Jenkins

Training Director


Just Like Home Hotels: Annual Employee Retreat, Day 3

Time Title Topic
10:30 - 11:15 Growing Your Business Through Networking Characteristics of effective networkers
11:15 - 12:00 Business-to-Business Relationships Communicating with supply chain partners
12:00 - 1:00 LUNCH
1:00 - 2:15 Make the Most of Social Media Responding to compliments and complaints on social media
2:15 - 2:30 Break
2:30 - 3:45 Communicating Globally Understanding formality and hierarchy in different countries


12. What does Mike Jenkins ask Mr. Kim to do?



13. The word "retreat” in paragraph 1, line 2, is closest In meaning to



14. Who recommended Mr. Kim to Mike Jenkins as a speaker?



15. Which topic will be covered In the afternoon of day 2?



16. At what time will Mr. Kim most likely speak?




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