Rani Mehta  | 2:00 p.m.
Erin, I need your advice. A client's payment is a week past due. What should I do?

Erin Jones  | 2:01 p.m.
Who's the client, and what were they billed for?

Rani Mehta  | 2:03 p.m.
Forma Bank. The bill was for regular monthly landscaping maintenance.

Erin Jones  | 2:04 p.m.
That's strange. They've been with us for years, and they've always been reliable. I'm sure it's an honest mistake. Send an e-mail explaining the problem, with a copy of the invoice attached.

Rani Mehta  | 2:05 p.m.
So I shouldn't call them?

Erin Jones  | 2:05 p.m.
No, start with an e-mail. If you don't get a response in a day or two, then call.