Questions 147-148 refer to the following notice. | STATON GRILL CORPORATE HEADQUARTERS UPCOMING WEBINAR
Topic: Customer Satisfaction
Speaker: Manuel Rios, founder of Rios Restaurant Consulting and author of Front of House: The Importance of Hospitality in Restaurants
Date: 19 September, 10:00 a.m.
Venue: www.v-meet.co.uk (Event ID: 093 657 893)
This Webinar is mandatory for Staton Grill employees who interact directly with patrons. Computer access is required. Please join by 9:55 to prevent delays. | 147. Who will most likely attend the Webinar?
148. What are attendees asked to do?
Questions 149-150 refer to the following e-mail. | From: Niran Chaiya
To: Rebecca Briggs
Subject: Information
Date: January 25
Attachment: List
Dear Ms. Briggs,
As I promised in our phone conversation, attached you will find a list of available houses and apartments in Bangkok. All of the properties fit the criteria you provided and are priced within your company’s rental allowance for relocated executives. I have included details such as square footage and amenities, as well as interior photos and neighborhood maps. Please review the list and tell me which property you prefer so that I can begin preparing the necessary paperwork. Some of these places are quite desirable, so I recommend acting quickly.
Please call me if any questions come up.
Sincerely,
Niran Chaiya
Corporate Relocation Specialist
Chao Phraya Services | 149. What is one purpose of the e-mail?
150. What is Ms. Briggs asked to do?
Questions 151-152 refer to the following instructions. | SONGMIN HEALTH
Don’t have time to go to your local Songmin clinic for a minor medical issue?
E-visits are a convenient way to get help wherever you are. Simply follow these steps:
1. Go to our Web site (www.songminhealth.com) and sign in.
2. Hover your mouse over the “E-visits” tab and select “Start an E-visit” from the drop-down menu.
3. Answer the questions on the resulting form about your symptoms and concerns. Be as clear and specific as possible. Submit the form.
4. Check your e-mail inbox for the response from a Songmin doctor. It may include advice, a referral for testing, or a prescription for medication.
5. If you do not receive a response within two business hours, or if there is a change in your symptoms, please call our assistance line at 1-800-555-0138. | 151. Who are the instructions most likely intended for?
152. What is the reader asked to do?
Questions 153-154 refer to the following text-message chain. | Yi-Seul Kwak [1:16 p.m.]
Stacy, are you back from lunch yet?
Stacy Ulrich [1:17 p.m.]
Yes, I'm at my desk. What’s up?
Yi-Seul Kwak [1:18 p.m.]
I’m at the store picking up supplies for the office, and I need a favor. You know those yellow notepads that the lawyers like to use? I just realized I’m not sure how many of them we have left.
Stacy Ulrich [1:19 p.m.]
OK, I’ll find out. Where should I look?
Yi-Seul Kwak [1:20 p.m.]
They’re in a box in the supply room.
Stacy Ulrich [1:22 p.m.]
The supply room is full of boxes.
Yi-Seul Kwak [1:23 p.m.]
Oh, right. It’s on a bottom shelf near the door, and “Bynum, Inc." is printed on the sides.
Stacy Ulrich [1:24 p.m.]
I found it. There’s only one notepad in here.
Yi-Seul Kwak [1:25 p.m.]
That’s definitely not enough! I’m glad I checked.
Thank you, Stacy! | 153. What problem does Ms. Kwak have?
154. At 1:22 p.m., what does Ms. Ulrich imply when she writes, “The supply room is full of boxes”?
Questions 155-157 refer to the following job posting. | Trail Ride Associate Needed
Morris Falls Guest Ranch is seeking a horseback riding enthusiast to assist with our popular trail ride program for guests. Duties of this full-time position include teaching guests how to prepare horses for rides, leading small groups of riders along trails on and near the ranch, and handling general horse-care tasks in our barn.
Applicants must be able to demonstrate high-level horseback riding skills. Other qualifications include having done at least six months of paid or volunteer work in a horse barn and possession of a cheerful, friendly personality. Weekend availability is a must, and the successful candidate should expect to be scheduled for at least one weekend shift per week.
To apply, send an e-mail entitled "Trail Ride Associate Application - (your name)" to contact@morrisfalls.com with your resume and a short cover letter attached.
For details and photographs of our horse barn and horseback-riding trails, visit www.morrisfalls.com/riding. | 155. The word “handling” in paragraph 1, line 4, is closest in meaning to
156. What is NOT mentioned as a requirement for the job?
157. According to the job posting, why should readers visit the ranch’s Web site?
Questions 158-160 refer to the following form. | RESERVATION CONFIRMATION AUTRY CAR RENTAL
1200 Weaver Street, Stolton
www.autrycarrental.com
Customer Service Line: 1-800-555-0176
Customer: Russell Lam
Mobile Phone: 1-314-555-0141
Address: 450 Spring Drive, Huntley
Rental Details
Vehicle: Clavince C70 Sedan
Rental Branch / Date: Branham / December 8
Return Branch / Date: Lucasville / December 10
Mileage Cap: 450 miles (150 miles/day)
Driver: Russell Lam
Charges
Description
Vehicle rental: $168.72 ($56.24/day x 3 days)
Delivery of vehicle to customer's home: $30.00
Total: $198.72
Deposit Paid Upon Reservation: $59.62
Balance Due Upon Vehicle Return: $139.10 | 158. What is indicated about the rental terms?
159. Where will a customer begin driving the vehicle?
160. What amount will Autry Car Rental receive on December 10?
Questions 161-163 refer to the following press release. | FOR IMMEDIATE RELEASE
Contact: Alberto Gutierrez, a.gutierrez@viga.com
VANCOUVER (13 July)—VIGA is proud to announce the purchase of eight Noonan N250 airplanes. — [1] —. The planes’ delivery in approximately two years will bring the company’s total fleet size to 156 aircraft, the third largest among Canadian carriers.
The deal is the latest in VIGA’s long and successful relationship with Noonan.
— [2] —. At the same time, it marks the addition of a new and exciting model to the carrier’s fleet, as well as a step towards its sustainability goals.
The Noonan N250 features the sophisticated TF8 turbofan engine, which provides excellent fuel efficiency and emits little carbon dioxide. The TF8 also has a lower noise footprint than other engines, affording travelers a peaceful in-cabin experience.
— [3] —. A single-aisle plane, each N250 can carry a total of 130 passengers.
VIGA intends to use the planes to add new international service routes between its hub in Vancouver and airports in the United States. — [4] —. Depending on demand, it may also increase the frequency of existing flights. | 161. What most likely is VIGA?
162. What is indicated about the airplanes?
163. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? “The specific destinations to be involved have not yet been determined.”
Questions 164-167 refer to the following article. | The Power of Solar CanopiesBy Leslie Rodgers
Solar canopies are arrays of solar panels that rise high enough above the ground to allow people and vehicles to pass beneath them. They are most commonly built over parking areas, and are suitable for any type of place with such a facility, from universities to shopping malls. — [1] —. Installing a solar canopy brings advantages such as lower electricity bills and a reputation for being environmentally conscious, in addition to making the parking area more pleasant for drivers by providing shade and shelter from rain and snow.
Those who are interested in adding a solar canopy to their parking area will need to start by determining a few conditions. — [2] —. These include the budget for the project, the ideal area the canopy would cover, and the height at which it must be set.
Next, decisions must be made about the particular solar technologies that will be used. — [3] —. A solar energy consultant can explain the advantages and disadvantages of the options available. In addition, anyone considering investing in a solar canopy should check a database of renewable energy incentives for helpful public policies such as sales tax exemptions or installation subsidies. — [4] —. | 164. For whom is the article mainly intended?
165. What is NOT a stated benefit of solar canopies?
166. According to the article, what can a consultant discuss?
167. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? “For example, buyers currently have a choice of three types of battery for storing the captured energy.”
Questions 168-171 refer to the following e-mail. | To: All Staff
From: Sherry Cohen
Subject: CEO visit
Date: Monday, April 21
Attachment: [Itinerary]
Hello everyone,
I am sorry to announce that this week’s branch visit from our CEO, Mr. Saito, has been shortened to just one day, Wednesday. It seems an urgent matter has come up that will require him to stay at headquarters tomorrow.
Obviously, this means I’ve had to make adjustments to the itinerary for the visit; see the highlighted sections of the attachment. Most notably, the on-site reception for Mr. Saito will be held at 5 p.m. instead of during working hours. Please make an effort to attend, even if it means rescheduling an after-work commitment. Additionally, several of our planned presentations will need to be condensed, and the one on the market for staffing services in the hospitality industry has been cancelled altogether.
I apologize for the difficulties arising from these last-minute changes. Still, let’s make a good impression on Mr. Saito by accepting them with professionalism and flexibility.
Sherry Cohen
Director, Averton Branch
Dunstad | 168. What is suggested about the CEO’s visit?
169. What does Ms. Cohen ask employees to do on Wednesday?
170. What is most likely included with the e-mail?
171. What kind of business most likely is Dunstad?
Questions 172-175 refer to the following online chat discussion. | Malik Hassan [10:00 a.m.]
Good morning, everyone! I know we’re meeting later to plan out the March issue, but I wanted to share some good news with you now: Lila Bernardi has agreed to film a “10 Questions for a Star” video for the magazine’s Web site.
Amanda Qiu [10:01 a.m.]
Wow, that’s great! Judging from other interviews she’s given, I’m sure that she’ll have fun answers to the questions.
Brian Cook [10:01 a.m.]
Wonderful! That should really increase awareness of the Web site.
Amanda Qiu [10:02 a.m.]
Definitely. She has fans in countries all over the world.
Malik Hassan [10:03 a.m.]
I hope this leads her recording company to consider collaborating on features for the magazine, too.
Brian Cook [10:04 a.m.]
Regalement has so many great performers on its roster.
Malik Hassan [10:06 a.m.]
You know, the band High Tide has an album coming out in the summer that they’ll want to promote. If the Bernardi video goes well, I may be able to convince Regalement to let us do a print interview with High Tide’s members.
Amanda Qiu [10:07 a.m.]
Great idea, Malik.
Malik Hassan [10:07 a.m.]
OK, I’ll let you both get back to work. I’m looking forward to hearing some exciting article proposals this afternoon, though.
Brian Cook [10:08 a.m.]
You certainly will! I just received a very interesting one from Sonya Aguilar, the freelance journalist we worked with a couple times last year. | 172. What does Mr. Hassan announce to the other writers?
173. At 10:02 a.m., what does Ms. Qiu mean when she writes, “Definitely”?
174. What industry is Regalement in?
175. What will Mr. Cook most likely do in the afternoon?
Questions 176-180 refer to the following information and e-mail. AIM The Staley Foundation
The Staley Foundation is proud to support the growth of small businesses through AIM, its mentorship program for small business owners. Mentees in the program are matched with volunteer mentors who then give ongoing expert advice at no cost. This advice focuses on general matters such as business planning and human resources, though efforts are made to find mentors with insight into the mentee’s specific field, whether it be technology or food service. Mentees are also eligible to participate in AIM’s frequent educational events and access its library of resources. Applications to receive mentorship through AIM are accepted on a rolling basis. Applicants must reside in the Hamrick City metropolitan area and have launched their business within the past 12 months. Visit www.staleyfoundation.org/aim to learn how to apply.
About the Staley Foundation
The Staley Foundation was established in honor of Rosaline Staley by her daughter, Emily Barrett. Ms. Staley was a groundbreaking economist and author whose works are still frequently read in university classrooms today. The foundation's mission is to improve the quality of life of Hamrick citizens through economic empowerment. | | To: Aaliyah Williams
From: Min-Woo Ma
Subject: Re: Problem
Date: April 4
Dear Ms. Williams,
I am sorry to hear that you are having trouble arranging your first meeting with your AIM mentor. Keep in mind that spring is a busy time for landscapers. Still, one of our staff members will speak to Mr. Finn about the issue, and if necessary, we will assign you another, more responsive mentor. Whatever happens, I hope you will attend a workshop on brand-building that we just scheduled for May 1. The leader, Molly Tate, ran a successful interior design firm for years. Of course, the workshop itself is intended for a general audience, but you could approach Ms. Tate afterwards about providing some extra guidance specific to your field. Let me know if you are interested.
Sincerely,
Min-Woo Ma
The Staley Foundation | 176. What is the purpose of the information?
177. Who is Ms. Barrett?
178. What is one reason Mr. Ma sent the e-mail?
179. What can be concluded about Ms. Williams?
180. In what industry does Ms. Williams most likely work?
Questions 181-185 refer to the following Web page and review. | https://www.crowdview.com/search User: Gwyneth Lim
Best Providers of Laundry Services Near Me
My Location: 680 Central Avenue, Lanham (change)
Distance Limit: 10 miles
Greenworld Cleaners ★ ★ ★ ★ ☆ 4.5 (18 reviews)
Special services: dry cleaning; pickup/delivery
180 Pruitt Street, Embryville, OK
Distance: 4.5 miles
Champion Cleaning ★ ★ ★ ★ ☆ 4.5 (23 reviews)
Special services: dry cleaning; clothing alteration/repair
455 First Street, Lanham, OK
Distance: 1.4 miles
Barger Family Cleaners ★ ★ ★ ★ ☆ 4.0 (16 reviews)
Special services: dry cleaning; household linens
2400 Oak Avenue, Chisholt, OK
Distance: 5.2 miles
Greenworld Cleaners Lanham ★ ★ ★ ☆ ☆ 3.5 (27 reviews)
Special services: dry cleaning; pickup/delivery
48 Pearl Road, Lanham, OK
Distance: 0.8 miles
Milburn Laundry Services ★ ★ ★ ☆ ☆ 3 (9 reviews)
Special services: dry cleaning; next-day turnaround; clothing alteration/repair
364 Chester Street, Embryville, OK
Distance: 3.9 miles | | User: Gwyneth Lim
My Latest Reviews
Category: Laundry Services
Posted: January 14
I recently inherited a beautiful ivory silk dress from my grandmother that had become yellowed with age in some areas and had a small tear in the skirt. Another Crowdview user’s detailed review said that Champion Cleaning had fixed similar issues with one of her silk items, so I brought my dress there. I am glad I did! They were able to remove the discoloration and mend the tear so delicately that you can only notice the stitches from a few inches away. The staff member at the counter also took the time to explain how to store the dress properly in the future. My only complaint about Champion Cleaning is that their excellent work comes at a high price. I would not be willing to pay that much for care of an item that was less precious to me. | 181. How are the first two businesses in the list similar?
182. According to the Web page, what could Barger Family Cleaners most likely do?
183. What does Ms. Lim say about her dress?
184. How far from Ms. Lim’s location is the business she chose?
185. According to the review, what disappointed Ms. Lim?
Questions 186-190 refer to the following article, schedule, and e-mail. | Improvements to Bellamy Parkway Scheduled
(March 10)—Over the next several weeks, the Grovert Department of Transportation will oversee improvements to some of Bellamy Parkway’s major intersections between Colwell Street and Hines Creek Drive. The parkway will be widened around each intersection to create turn lanes for both left and right turns, and dedicated stoplights will be added to control the left-turn lanes.
“Separate turn lanes will allow traffic to flow smoothly instead of building up behind cars that are waiting to make a turn,” explained Rod Thornton, the department’s director. “As the city’s population has grown, this has become a problem, particularly during rush hour and near Rock Hills Elementary School.” Frustrated Grovert voters approved a short-term increase in the city’s property taxes to pay for the $1.8 million project.
During the improvements to each intersection, two of the parkway’s four lanes will be closed to traffic in the relevant area to provide space for work crews and equipment. Drivers who take Bellamy Parkway frequently should visit the Department of Transportation’s Web site to check the roadwork schedule. | | BELLAMY PARKWAY IMPROVEMENTS SCHEDULE
• March 14-March 25: Colwell Street intersection
• March 28-April 8: Hines Creek Drive intersection
• April 11—April 22: Newton Street intersection
• April 25-May 6: Silva Boulevard intersection
Delays or other changes to this schedule will be announced on the homepage of the Department of Transportation's Web site. | | To: Lillian Magano
From: Yuriko Fujita
Date: April 7
Subject: Roadwork reminder
Hi Lillian,
I was just looking over the school calendar and noticed that the roadwork on the turnoff to our street starts next Monday, the eleventh. Before you leave work today, could you send out an additional reminder to parents about it? Since it will be taking place so close by, I think it will cause more inconvenience to the school than the upgrades to other sections of the parkway have. We should warn the parents that school buses may be a little behind schedule in the afternoons, and that those who drive may see delays during pick-up and drop-off.
Thanks,
Yuriko Fujita
Vice Principal | 186. According to the article, what is true about the planned improvements?
187. What does the article mention about the cost of the project?
188. What will happen on March 14?
189. Why did Ms. Fujita write the e-mail?
190. What is implied about Ms. Magano?
Questions 191-195 refer to the following brochure and e-mails. | The Egmont
Situated in Wellington's Central Business District, The Egmont is one of the city's most popular venues for private celebrations, corporate meetings, fund-raisers, and more. Its convenient location is just a short walk away from numerous hotels, several bus stops, and a train station.
The Egmont offers two spacious multi-purpose event rooms. The Manuka Room is best for groups of between 100 and 200, while our grandest space, the Kauri Room, can hold up to 300 guests comfortably. We also have two dedicated conference rooms, the Rata Room and the Pikao Room, which have maximum capacities of 35 and 70 people, respectively.
State-of-the-art projectors, speakers, and other multimedia equipment are available for all of our rooms, supported by convenient in-house technical assistance. In addition, The Egmont's catering service can make delicious, custom fare for a variety of situations, from light refreshments to multiple-course dinners.
First-time clients who reserve rooms for certain days and times are eligible for a 10% discount. Visit www.theegmont.co.nz for details. | | To: Aaron Jones
From: Ruth Henare
Date: 12 October
Subject: Awards dinner venue
Hi Aaron,
This morning I called The Egmont about hosting our annual awards dinner. They do have the space and catering capacity to accommodate our entire guest list, which has grown beyond 200 people. However, the room we’d need is already booked for every Saturday evening in November, so 11 November is no longer an option. That Sunday, 12 November, is open, though, as is Friday, 17 November. Also, Thursday, 16 November is available at a discounted rate.
I think we should take it. Our attendees will understand the date change if we explain that our original venue shut down unexpectedly. I hope you’ll let me know your decision soon, as all of these dates are approaching quickly and there are many preparations still to be made.
Thanks,
Ruth | | To: Ruth Henare
From: Aaron Jones
Date: 12 October
Subject: Awards dinner venue
Hi Ruth,
I agree with you that The Egmont is a good choice. With our budget in mind, I’ve decided that I’d like you to make the reservation for the discounted date. Thank you.
Aaron Jones
President, Wellington Commerce Council | 191. What does the brochure suggest about The Egmont?
192. What does Ms. Henare indicate about the awards dinner?
193. Where will the organization most likely hold its awards dinner?
194. Why is Ms. Henare concerned?
195. On which date will the Wellington Commerce Council’s awards dinner most likely take place?
Questions 196-200 refer to the following e-mails and survey excerpt. | From: Slide Ace <contact@slideace.com>
To: Roy Thornton <roy.thornton@gannitt.com>
Subject: Opportunity
Date: July 10
Dear Mr. Thornton,
As valued users of Slide Ace 2.2, you and your staff are invited to participate in beta testing of Slide Ace 2.3. This new version of Slide Ace, which we hope to release widely by the end of year, features ReadyGo, a library of sophisticated slide templates created by design professionals. Other major changes include dashboard reporting of helpful statistics on your team’s use of stored slides and a brand management tool that enables easy updating of your logo and preferred color schemes and fonts across all of your presentations.
Slide Ace 2.3 can be downloaded here. We hope you will agree to be part of this exciting step forward for the platform.
Sincerely,
Slide Ace | | User: Roy Thornton
This is the final page of the survey. Please add any comments here that could help explain your answers to previous questions.
I gave the dashboard a "2" because it feels too cluttered. Perhaps you could make it possible to customize the types of data that are shown on the dashboard.
The new brand management tool is a great idea that will be really helpful for our company as a quickly-evolving startup.
The only reason I didn't give it a perfect score is that Slide Ace crashed the first time I tried it.
Thank you for your participation! | | From: Miriam Cassidy <miriam.cassidy@slideace.com>
To: Nicole Liu <nicole.liu@slideace.com>
Subject: News
Date: August 2
Attachment: [Aug 2 Feedback]
Hi Nicole,
The latest batch of feedback on Slide Ace 2.3 has confirmed that ReadyGo is a big hit! I’ve attached a breakdown of the numbers to this e-mail. Take a look and let me know if you have any questions about the data.
I think it’s now clear that it would be wise for us to invest further in ReadyGo. Specifically, we should make plans to add to it consistently over the long term. Can we meet this week to talk about the staffing that this would require?
Thanks,
Miriam | 196. What is the purpose of the first e-mail?
197. What is suggested about the survey?
198. What is implied about Mr. Thornton’s company?
199. What does Ms. Cassidy recommend doing?
200. What does Ms. Cassidy want to discuss with Ms. Liu?
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