From: <customerservice@office-loft.com>
To: <jahan.soltani@iux-mail.com>
Subject: Re: Order #7823
Date: July 21
Attachment: Coupon

Dear Mr. Soltani,

We are sorry to hear that Order #7823 arrived at your business after the promised date of July 14. It appears that the order ______ 131 ______ later than scheduled due to a problem with our shipping provider. We will refund the shipping charge to your account. In addition, please accept the attached coupon as compensation for the ______ 132 ______. It will give you a 30% discount on your next order from our Web site. ______ 133 ______ You may also print out the coupon and use it at ______ 134 ______ of our offline stores.

Sincerely,
Scott Conrad
Office Loft Customer Service

From: Clarence Tibbetts
To: Banuelos Financial staff
Date: March 8
Subject: Carpeting work

As you all have probably noticed, the carpet in our reception area is quite ______ 135 ______. It no longer makes a good impression on visitors. So, I am happy to announce that the office ______ 136 ______ on Friday, March 17 as that section of carpet is replaced. I have found new carpeting of the same color but made of a more durable material and have hired a contractor to perform the removal and installation.

______ 137 ______ the office is closed, all Banuelos Financial employees must either work from home or use a paid vacation day. ______ 138 ______ If you have any questions or concerns about this situation, you may raise them at Monday’s staff meeting.

To: Grace Vaughn
From: Sergio Fonseca
Subject: Dennis-Lindstrom wedding
Date: June 3

Hi Grace,

Here are the details of the wedding we will be photographing on Saturday. The ceremony will start at 4 p.m. at Zeller Inn ______ 139 ______ please arrive a full two hours beforehand to help me with photographing the preparations. After the ceremony, you can take candid shots of the reception during the time I’m taking the composed family pictures. We are then scheduled to stay until the cake is cut, which may mean quite a long evening ______ 140 ______.

Thank you again for agreeing to ______ 141 ______ me with this. It is quite a high-profile event, and it will give me ______ 142 ______ to be supported by an experienced photographer like you.

—Sergio

(October 23)—Law firm Malley Turnbull Partners is proud to announce that Soo-Yeon Ko has been promoted to the rank of senior partner. She ______ 143 ______ managing partner Gerald Malley and four other senior partners as a partial owner of the firm.

“This recognition is well deserved,” said Mr. Malley. “Ms. Ko has made ______ 144 ______ contributions to our success over the past several years.”

Malley Turnbull Partners hired Ms. Ko five years ago as a senior associate concentrating on environmental law. ______ 145 ______ the firm has won some important cases in that area.

“Ms. Ko possesses not only a very sharp legal mind but also an inspiring dedication to helping our junior lawyers grow professionally,” said Mr. Malley. “______ 146 ______”