Questions 147-148 refer to the following e-mail. | To: Vayu Dhebar <dhebarv@quincy-inc.com>
From: Andre Longoria <andrel@wilmarrentals.com>
Date: April 13
Subject: Vehicle rental
Dear Ms. Dhebar,
Thank you for choosing Wilmar Rentals for your recent vehicle rental needs. To help us improve our customer service, we ask that you fill out a brief questionnaire to provide honest feedback about your experience. Simply click here and complete the online form. To show our appreciation for your participation, I will e-mail you a voucher that will allow you to extend your next rental by three days at no extra charge. This can be used anytime in the next 12 months.
Thank you for your patronage!
Andre Longoria
Customer Service, Wilmar Rentals | 147. What does Mr. Longoria ask Ms. Dhebar to do?
148. What does Mr. Longoria plan to do for Ms. Dhebar?
Questions 149-150 refer to the following online chat discussion. | Harry Alvarez [3:22 p.m.]
Good afternoon, and welcome to DC Interiors.
Cora Baldwin [3:23 p.m.]
Hi, my name is Cora Baldwin, and I’m having difficulty canceling some items.
Harry Alvarez [3:24 p.m.]
Hi, Ms. Baldwin. Did you make your purchase online or through the app?
Cora Baldwin [3:25 p.m.]
Through my online account. I ordered the wrong color, so I need to cancel it. I don’t want to be charged for this because I already purchased replacements elsewhere.
Harry Alvarez [3:27 p.m.]
I understand. I can help you. It’s the purchase of three 10-liter cans of the Dark Forest latex paint, right? I can cancel the request and refund you.
Cora Baldwin [3:28 p.m.]
You got it.
Harry Alvarez [3:29 p.m.]
Alright. That cancellation has gone through. You should expect to see a refund of £53.85 on your credit card account in three to five working days. Can I help you with anything else?
Cora Baldwin [3:31 p.m.]
That’s all. Thank you! | 149. What most likely is Mr. Alvarez’s job?
150. At 3:28 p.m., what does Ms. Baldwin most likely mean when she writes, “You got it”?
Questions 151-152 refer to the following advertisement. | Freshtime Cleaning Services
Serving Aurora, Huntington, and Durham for the past five years! Available Monday to Saturday, 8 a.m. to 8 p.m., excluding national holidays.
Freshtime Cleaning Services provides top-notch cleaning to commercial properties. Our founder, Terry Nolan, is passionate about making your space clean and relaxing, and our dedicated team of cleaners is always thorough and careful. Whether you need a one-time deep clean, a weekly routine clean, or something else, we can help you. We use environmentally friendly cleaning products, and we are fully insured.
We are especially looking for new clients in need of cleaning between tenants. Call Jana Rogova at 555-8716 to discuss rates. | 151. What is true about Freshtime Cleaning Services?
152. According to the advertisement, who should call Ms. Rogova?
Questions 153-154 refer to the following sign. | TEMPORARY CLOSURE FOR INSTALLATION
Summary: Installation of playground equipment
Estimated re-opening date: May 17
Department in Charge: New Haven Recreational Facilities - 1756 Alvarez Street, Suite #32 - New Haven, CT 06506
Contractor: Pierson Services - 305 Gordon Road - Woodbridge, CT 06525
Further information about the project can be found on the city's Web site. Should you experience noise disturbances or other issues, please call 203-555-1771. | 153. Where would this sign most likely be posted?
154. Why should people call the phone number on the sign?
Questions 155-157 refer to the following information. | On February 8, the Centennial Community Center will host an event for local job seekers. We are looking for people to donate their time to assist with one-on-one practice interviews. A background in human resources or management is preferred. The sessions will be audio recorded, and participants will be given a printout of the conversation so they can refer to it later. This event will greatly help participants who are seeking steady employment. Please contact Lara Harvey at 555-2904 for more information. | 155. What is the purpose of the information?
156. According to the information, what will participants be able to do?
157. The word “steady”, in paragraph 1, line 6, is closest in meaning to
Questions 158-160 refer to the following advertisement. | MEDINA VIRTUAL MAILBOXES
834 Stroude Road, Beamhurst
Phone: 070 5517 3713
Your mail is safe in our hands!
• You can keep the same virtual address even after you move.
• With our Standard Service, we will store your mail, including envelopes and packages requiring a signature. You will be notified by text whenever your mail is dropped off to us.
• With our Gold Service, we can also forward the mail daily, open and scan it, or shred it. Simply log in from any device with your secure customer code to view an initial scan of the front of each piece of mail. Then choose what further action we should take with it.
For this month only, enroll in our Gold Service to receive 25% off the first six months of your annual contract. | 158. When does Medina Virtual Mailboxes send a notification to customers?
159. What should customers do to choose what happens to their mail?
160. How can customers be eligible for a discount?
Questions 161-163 refer to the following notice. | Riverdale Bike Safety Day
Do you want to make sure your bicycle is safe to ride on the roads and trails? Then don’t miss Riverdale Bike Safety Day at Sunrise Park on July 20 from 10 a.m. to 4 p.m.
Certified bicycle repair technicians will be on site to check your bicycle at no cost to you. — [1] —. They can perform basic maintenance and repairs such as fixing or replacing chains, adjusting seat heights, patching and filling flat tires, and checking brake cables. — [2] —. To save time, you can book a time slot in advance at Tony's Bike Shop. — [3] —.
Riverdale Bike Safety Day is made possible by the Meadowland Grant and sponsorship from Tony’s Bike Shop. — [4] —.
For more information, visit www.riverdalecommunity.org/bikesafety. | 161. What is the purpose of the notice?
162. What is expected to happen on July 20?
163. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? “Alternatively, simply stop by and wait in line.”
Questions 164-167 refer to the following online chat discussion. | Aira Kasslin [1:23 p.m.]
Good afternoon, Kengo and Tammy. I wanted to check how the testing of our new allergy medicine is going. It would be best to have this round completed by Wednesday because an inspector will be checking our equipment on Thursday.
Kengo Yoneda [1:24 p.m.]
We have one more analysis to run, which should be finished today.
Aira Kasslin [1:25 p.m.]
That’s a relief. That means we’ll be able to start recruiting for the clinical trials next Monday as scheduled. Do either of you have time to compile a list of local healthcare providers from the database?
Tammy Garza [1:27 p.m.]
Sorry, Aira. I’m leaving tomorrow to attend the regional conference. I wouldn’t be able to start any new projects until next Tuesday.
Kengo Yoneda [1:28 p.m.]
I haven’t used that program, but I’m willing to try.
Aira Kasslin [1:31 p.m.]
Thanks, Kengo! The software is a bit confusing to use at first, but there are clear instructions in the manual. I’ll ask the IT team for a copy.
Kengo Yoneda [1:32 p.m.]
That would be really helpful.
Tammy Garza [1:33 p.m.]
Actually, that’s not necessary. I have a printout in my desk. I’ll bring it to you after lunch.
Kengo Yoneda [1:36 p.m.]
Alright. Thanks, Tammy.
Aira Kasslin [1:37 p.m.]
Then everything is set. Thank you both for your hard work, and I look forward to reading your reports. | 164. For what type of business do the writers most likely work?
165. When will an inspection be carried out?
166. What is indicated about Mr. Yoneda?
167. At 1:33 p.m., what does Ms. Garza most likely mean when she writes, “that’s not necessary”?
Questions 168-171 refer to the following article. | Royal Indigo to Give Brae Airlines a New Look
SYDNEY (17 February)—Brae Airlines has hired fashion house Royal Indigo to create new uniforms for the airline’s cabin crew.
The designs are expected to be approved in March, and from that point, it will take about three months before passengers see the new style on board.
Senior brand manager Teija Raita said the uniforms have remained the same for a decade and the change is part of the company’s brand redesign.
“We’re certain that Royal Indigo’s creativity will produce an iconic uniform that makes our brand memorable and gives us a fresh look,” said Ms. Raita. “Until now, we have not had high-end brands supply our uniforms, so we are excited about this collaboration.”
Ms. Raita has been with the company for less than a year, taking over from Ava Holloway last November and immediately seeing to renovating and improving Brae’s airport lounges in Sydney and Singapore. She has also streamlined the company’s social media posts and commissioned a new logo, and she is now looking into working with nonprofit organizations related to travel. | 168. When will the new uniforms most likely first be used?
169. What does the article indicate about Brae Airlines’ partnership with Royal Indigo?
170. According to the article, who is Ms. Holloway?
171. What task did Ms. Raita complete first at Brae Airlines?
Questions 172-175 refer to the following letter. | 16 October
Daniel McGill
Page by Page Bookshop
477 Armory Street
Rochester, NY 14604
Dear Mr. McGill,
Grantham Publishing is seeking independent retailers to carry our latest work, Beneath the Surface. Having received rave reviews from literary critics, the novel brings its readers a unique combination of drama and science. — [1] —.
Beneath the Surface examines what happens to broken and outdated computers and smartphones once they are no longer in use. — [2] —. Although it is a fictional account of a small town negatively affected by soil contamination at its local landfill, it contains factual information based on the latest research.
The two authors of Beneath the Surface are Nathaniel Lee, an environmental scientist, and Dr. Cecelia Sandoval, an ecology professor at Wilford University. — [3] —. Mr. Lee has been awarded the prestigious Caldwell Prize, and Dr. Sandoval is acclaimed for consulting for an online educational program. They are making their publishing debut with Beneath the Surface and would be happy to sign some of the copies being sent to your store.
I can provide you with further details about Beneath the Surface anytime. — [4] —.
I look forward to hearing from you.
All the best,
Zachary Wesley | 172. What does Mr. Wesley want to do?
173. What is mentioned about Beneath the Surface?
174. What is indicated about Mr. Lee and Dr. Sandoval?
175. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? “Both are highly esteemed in their respective fields.”
Questions 176-180 refer to the following notice and e-mail. | www.gipomcon.com
GHI Production & Operations Management Conference Call for Seminar Proposals
Goh Heavy Industries (GHI) will convene the first-ever GHI Production & Operations Management Conference on 21-22 June at the Singapore Convention Centre. We are calling for proposals from production and operations experts to lead seminars on their organizations’ successful actions in response to business challenges. The ideal seminar topic will relate to the conference theme of “Advances in the Age of Analytics,” but other topics will also be accepted.
Proposals must be between 100 and 200 words long and accompanied by a summary of the submitter’s qualifications. Roughly 30 proposals will be chosen for presentation in seminar form; if many more submissions are received, additional submitters may be invited to participate in themed 90-minute panel discussions instead. Submitters should be aware that proposals chosen for seminars must then be submitted to the Production & Operations Management Society (POMS) for approval so that each seminar will count as an hour of professional development for POMS members in attendance.
Please use this online form to submit your proposal to the conference’s organizing committee by 15 November. | | From: Wei Chua
To: Leslie Briggs
Subject: Conference submission
Date: 11 December
Dear Ms. Briggs,
On behalf of the GHI Production & Operations Management Conference organizing committee, it is my pleasure to invite you to lead a seminar on your proposed topic, “Using Machine Learning to Optimize Backup Crew Scheduling in Airlines.” Please respond to this e-mail by 20 December to confirm your intention to participate in the conference. Once you do, I will send you information about how to begin the process of POMS accreditation.
Best,
Wei Chua
Organizing Committee
GHI Production & Operations Management Conference | 176. What type of organization is holding the conference?
177. What is NOT a requirement for seminar proposals?
178. According to the notice, what will some submitters be asked to do?
179. For how long will Ms. Briggs most likely appear in front of an audience at the conference?
180. What is suggested about Ms. Briggs?
Questions 181-185 refer to the following Web page and e-mail. | Home | Our Products | In the News | Contact
Ocalox is at the forefront of manufacturing textile treatments. Our revolutionary products can be used on a wide range of fabrics, creating a waterproof layer that stops the absorption of water.
The application process is easy. A solution of Ocalox and warm water is prepared according to the instructions. The fabric is then soaked in the mixture for a duration of 20 minutes. Then, the fabric should be extended on a flat surface and left to air-dry for at least 6 hours. The item is then ready for use without further laundering.
Select the right high-performance treatment to address your specific needs:
| Product Number | Quantity Options | Formulated For | | R350 | 10L, 30L, 60L | Clothing (breathable) | | R370 | 10L, 30L, 60L | Outerwear (non-breathable) | | T125 | 10L, 30L | Shoes and hiking boots | Contact our customer service line at 1-800-555-2626 to inquire about bulk rates. | | To: customerservice@ocalox.com
From: chosusan@steltzermfg.com
Date: September 22
Subject: Product issue
Dear Customer Service Team,
We have been using your T125 product in our manufacturing process for the past six months. Overall, we have been pleased with the results, and both customer feedback and quality-control testing have been positive.
However, recently we started noticing some kind of sticky substance remaining on the fabric’s surface after the drying time. The container is from the same batch as others that we used without any issues, so I think it may be a problem with the way we were storing the product. Could you please let me know how this should be done properly? I didn’t see any information about this matter in the instructions.
Many thanks,
Susan Cho
Steltzer Manufacturing | 181. What are Ocalox’s products designed to do?
182. On the Web page, the word “extended” in paragraph 2, line 3, is closest in meaning to
183. What is suggested about Steltzer Manufacturing?
184. What is the purpose of Ms. Cho’s e-mail?
185. What problem does Ms. Cho mention about her company’s manufacturing process?
Questions 186-190 refer to the following article, chart, and e-mail. | SALINAS (3 March)— Atwell Power has finalized the sites for a large-scale renewable energy project in the region that would provide electricity to thousands of homes and businesses. The project will involve the installation of wind turbines at four locations. These sites have already been inspected for environmental considerations and have received the necessary permits from the state and federal governments. Atwell Power will construct the turbines and substations themselves, but construction of the transmission lines linking the electricity output to the distribution grid will be handled by a third party. A spokesperson said that Atwell Power’s project will create numerous jobs for highly skilled workers in the area, and it will begin advertising for these positions from early next month. | | | Site | Number of Turbines | Annual Generation (per turbine) | | Brunswick | 80 | 5.8 million kilowatt-hours | | Crafton | 60 | 5.6 million kilowatt-hours | | Ruckman Valley | 45 | 5.9 million kilowatt-hours | | Valdosta | 75 | 6.1 million kilowatt-hours | | | To: Alison Huber <a.huber@atwellpower.com>
From: Guillermo Miranda <g.miranda@atwellpower.com>
Date: May 7
Subject: Wind turbine project
Dear Ms. Huber,
I’d like to follow up on the issue we discussed at last week’s meeting regarding the Crafton site. As the public roadways are not suitable for the transportation of our equipment, we will need to construct a temporary access road off of Highway 162. Please note that due to the ground composition there, stability checks will need to be carried out once every three months rather than twice a year.
As for the outside contractor portion of the project, we have accepted a bid from Bassell Inc., and I will work on the contract this week.
I will update you again soon,
Guillermo Miranda | 186. What is indicated about Atwell Power?
187. What site is expected to produce the most energy per turbine?
188. Why did Mr. Miranda write the e-mail?
189. What task will Bassell Inc. most likely be responsible for?
190. How many turbines will have quarterly stability checks?
Questions 191-195 refer to the following e-mails and press release. | From: Sean Bellinger <sbellinger@zmail.ca>
To: Leo Wright <wright_l@kamet.ca>, Rosa Perez <perez_r@kamet.ca>
Date: May 14, 4:25 p.m.
Subject: A few points
Attachment: Kamet press release
Dear Mr. Wright and Ms. Perez,
I plan to add the information from your press release (attached) to the About Us page of your new Web site, so I wanted to make sure that everything is correct, including the contact information. Since you will launch an extensive advertising campaign for your business, it would be sensible to check the text before the site has a high volume of traffic.
As we discussed over the phone, the homepage is still loading slowly. I believe this is due to the animated clips on that page, which I think should be replaced with static images. You also requested that I show someone from your company how to use the credit card processing system. I can do that by video conference any afternoon this week at your convenience.
Sincerely,
Sean Bellinger | | Press Release
Contact: Nancy Rollins, 555-9275
Kamet, located on Cambridge Street opposite the Middleville Mall, is pleased to announce its grand opening on June 1. Kamet was founded by Lawrence Holt, who used to work in accounting but spent all of his free time outdoors, especially going on nature tours and climbing the world’s tallest peaks. He wanted to provide people like him with the best tents, backpacks, sleeping bags, and more, all at affordable prices. Kamet brings you modern styles from designer Kenny Becerra, a law school graduate and former practicing attorney who had a career change later in life.
The opening day will feature complimentary refreshments, prize drawings, and product demonstrations. Summer is here, so stop in and stock up to make your time in the great outdoors comfortable and safe! | | From: Leo Wright <wright_l@kamet.ca>
To: Sean Bellinger <sbellinger@zmail.ca>
Cc: Rosa Perez <perez_r@kamet.ca>
Date: May 15, 9:21 a.m.
Subject: RE: A few points
Hi Mr. Bellinger,
I’m glad you double-checked the text, as it looks like you are actually working from an earlier version of the press release. There was an error in that document because the career backgrounds of Lawrence Holt and Kenny Becerra were accidentally swapped. Ms. Perez will write new content for the About Us page based on the updated copy of the press release and send it to you later today.
Additionally, Joanne Ramsey can attend the video conference you suggested at 2 p.m. on June 9. She has worked with similar systems before, so I don’t think it will take long for her to familiarize herself with all of the features. And we appreciate that you will continue to be available to address any queries we may have after the site is live.
Warmest regards,
Leo Wright | 191. Who most likely is Mr. Bellinger?
192. According to the first e-mail, what should be removed?
193. What type of business is Kamet?
194. What will Ms. Ramsey do on June 9?
195. What mistake was made in an earlier press release?
Questions 196-200 refer to the following product description, review, and e-mail. | The Galindo CT7 is an 1150-watt countertop microwave oven with a rotating turntable that can accommodate dishes of up to 13 inches in diameter. Its SmartCook technology can heat up five common foods like popcorn and chicken at pre-programmed power levels until its steam sensor determines that they are done, while the defrost feature makes it easy to thaw frozen foods. | | http://www.galindo.com/reviews Reviewer: Kyla Townsend
Date posted: January 9
My parents gave me their four-year-old CT7 microwave when I moved into my first apartment a few months ago. I have been using it a lot, because I eat Hansen ReadyMeals—those plastic bowls of food you put straight into the microwave—a few times a week.
Then, last week, the turntable stopped rotating. The microwave has a five-year warranty, so I called the closest certified Galindo repair service and set up an appointment. The technician said the drive motor will need to be replaced and asked to see my warranty. He then looked at the name on it and said the agreement is no longer valid because it can't be transferred between owners. Instead of being free, my repair will cost about $200, which is disappointing. I am posting this review to warn others who might not be aware of this condition of the warranty agreement. | | From: Grant Osborne <gosborne@galindo.com>
To: Kyla Townsend <k.townsend@you-mail.com>
Subject: Galindo CT7
Date: January 10
Dear Ms. Townsend,
I am writing in regard to the review you posted on our Web site. As a member of the Galindo customer service team, I would like to clarify that the policy that warranties are non-transferable was introduced two years ago and does not apply to purchases made before then. I apologize for the difficulty you have experienced with your microwave’s functioning and with the service provided by our certified repair partner.
Customer satisfaction is of utmost importance to Galindo, so I would like to offer my assistance with resolving this issue. Please let me know the name of the company that you interacted with. I will reach out to its management and ensure that your repair is handled properly.
Regards,
Grant Osborne
Customer Service Representative | 196. According to the product description, what is true about the Galindo CT7?
197. What does Ms. Townsend indicate in her review about the CT7 in her apartment?
198. What is suggested about Hansen ReadyMeals?
199. What incorrect information did Ms. Townsend receive from a technician?
200. What is one piece of information Mr. Osborne asks Ms. Townsend for?
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