Questions 147–148 refer to the following form. PC SOLUTIONS 1958 Tyler Avenue, 248-555-0171
Date: March 20
Customer name: David Pierce
Order accepted by: Anna Bernard
Phone number: 248-555-0174
Model: Viex Co. R-20 Tablet
Completion date: March 22
Description of issue: Cracked screen
Technician: Jason Crawford Special instructions: Customer has paid in full for screen replacement and scratch-resistant coating. A 15% new customer discount was applied. | What is Mr. Crawford responsible for?
What can be inferred about Mr. Pierce?
Questions 149–150 refer to the following e-mail. To: Elias Kinnard <e.kinnard@valley-fashion.com>
From: Jeanette Aguayo <aguayoj@wpamanufacturing.com>
Date: January 8
Subject: Details
Dear Mr. Kinnard,
It was a pleasure meeting with you to discuss the feasibility of Valley Fashion using our facility to produce the jeans for your new product line. I know you considered our initial offer too high, so I have discussed the issue with our fabrication team. Considering you would require a bulk order, we have adjusted the figures as below. Please note that this is the best offer we can provide.
Valley Fashion: Production Cost Summary
Updated January 7 | Category | Cost per item | | Labor | $2.91 | | Fabric | $3.21 | | Button, zipper, rivets | $1.24 | | Distressed finish | $0.84 | | Factory overhead | $0.39 | | Total | $8.33 | The rate may be slightly higher than those of our competitors, but our company has the fewest on-site accidents of any facility in the region. Many socially conscious consumers pay attention to this factor when making purchasing decisions, and this will reflect positively on your company.
Sincerely,
Jeanette Aguayo
WPA Manufacturing | What is the purpose of the e-mail?
What does Ms. Aguayo suggest about WPA Manufacturing?
Questions 151–152 refer to the following announcement. Openings at TG Automotive
TG Automotive is currently seeking vehicle mechanics for its Renwick and Abbott branches. The work for these full-time positions will be exclusively during the daytime, as weekend and evening shifts are not required. Wages are negotiable, and employees will be eligible for health insurance and paid vacation after a six-month probationary period. Applicants must have either two years of experience in the automotive repair industry or certification from a technical school.
Applications should be sent to hr@tgautomotive.net by October 5. Interviews will be held over a three-day period (October 9–11), and successful applicants will begin work on October 15. New employees must undergo two weeks of paid training, the first of which will take place at the Huntington branch, and the second of which will be at the place of employment. | What is indicated about the position?
How long will employees train at the Huntington branch?
Questions 153-154 refer to the following text-message chain. Salvo Trevisano 3:08 P.M.
Are you still at the Hillcrest Street property?
Jaromir Nowak 3:14 P.M.
Yes. What's up?
Salvo Trevisano 3:15 P.M.
The supplier will deliver some materials around 4, and I’d like some help unloading it. Will you be able to get back here by then?
Jaromir Nowak 3:16 P.M.
Probably not.
Salvo Trevisano 3:18 P.M.
Really? I thought it was only supposed to be a short job.
Jaromir Nowak 3:20 P.M.
It was, but some of the wiring is worn and I need to replace it so it’s not a safety hazard when the electricity is turned back on.
Salvo Trevisano 3:21 P.M.
OK. I understand. | At 3:16 P.M., what does Mr. Nowak mean when he writes, “Probably not”?
Who most likely is Mr. Nowak?
Questions 155-157 refer to the following memo. To: All Staff
Date: September 30
With Summit Spa’s plans to extend its business hours, the management team has been conducting interviews of applicants for a massage therapist position. We are pleased to announce that we have found someone to join our team, Angela Thorpe.
Ms. Thorpe is a state-certified massage therapist who received her initial training ten years ago from the Grundy Institute. She spent seven years working at the day spa at Jasper Hotel in Santa Barbara. During her time there, she started the Stress Reduction Association (SRA), a charity committed to teaching others about healing through relaxation techniques. She moved to Oakland three years ago and started working at the Laurel Center, where she was awarded Employee of the Year. Due to the Laurel Center’s upcoming closure, she was searching for similar work. Ms. Thorpe’s skills cover a wide range of techniques, so we are excited to have her on board. Her first day here will be Monday, October 7. Please make an effort to make her feel welcome. | What is the purpose of the memo?
How long has Ms. Thorpe lived in Oakland?
The word “cover” in paragraph 2, line 10, is closest in meaning to
Questions 158-160 refer to the following article. Kroft Koffee Launches Grocery Store Line NASHVILLE, June 15—With its mismatched sofas and armchairs, contemporary artwork, and soft folk music, Kroft Koffee has become known internationally for being the perfect meeting place for a cozy afternoon with friends. But now the company has made a move to bring its products to consumers’ homes as well. — [1] —. CEO Diego Cardoso, who recently took over for Isabelle Hammond, had a vision for stocking Kroft Koffee products in stores. The new line of drinks, sold under the name Kroft Koffee Express, launched last week and is being sold exclusively at the Birchtree grocery store chain. — [2] —. The line includes chilled versions of the business’s lattes, cappuccinos, and Americanos. “We’re pleased to be partnering with Birchtree,” Cardoso said. “Its shoppers and ours are alike, so we believed it was a perfect match.” While Kroft Koffee itself has had strong sales over the past year, it is yet to be determined whether the Express line will succeed. — [3] —. This poor result comes despite Kroft Koffee’s heavy investment in marketing campaigns for television and social media. Even the most optimistic analysts predict that the goods will be pulled from shelves within a few months. — [4] —. | What can be inferred about Kroft Koffee?
According to the article, why was Birchtree selected by Kroft Koffee?
In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong?
“Most branches reported selling just a few of the drinks in the entire first week that the product was offered.”
Questions 161-163 refer to the following information. Tetrex Freshwater Aquarium Thank you for purchasing a Tetrex Freshwater Aquarium. To get started on enjoying the relaxing hobby of keeping fish, follow the steps below. 1. Wash the interior of the tank with warm, soapy water. Be sure to rinse the sides of the tank thoroughly so that no residue remains, as this can be toxic to fish. 2. Cover the bottom of the tank with pebbles or decorative gravel and fill the tank about 75% full. Add any live or plastic plants. Handle the roots of live plants gently, and make sure they are completely covered. Fill the rest of the tank with water. 3. Hang the filter on the side of the tank. ensuring that the filter is submerged. Allow the filter to soak for at least 20 minutes before turning on the filter pump. 4. Check that the water is room temperature. Add fish to the tank one by one. If you are missing parts, please call our customer service line at 1-800-555-0166. For a duplicate warranty card, e-mail Patrick Davis at pdavis@tetrexaq.com. | What is suggested about Wescott Aviation?
What is indicated about the Private Pilot Program?
What are Web site visitors invited to do?
Questions 164-167 refer to the following online chat discussion. Sarah Brady [11:13 A.M.]
I’ve just spoken to Mr. Shinn, the representative from Doucet. He had ordered some uniforms for his branch’s tellers and loan officers, and he’s wondering if they can be delivered on April 9 instead of April 17.
Bruce Murphy [11:15 A.M.]
Unfortunately, the main blade on the cutting machine broke. I’ve ordered a new one, but it’s going to take a few days to arrive. I’ve reassigned some employees to work on sewing projects in the meantime.
Sarah Brady [11:16 A.M.]
What about taking the fabric to our site in Pittsburg and having the cutting done there? It would include some transportation costs, but I think that would work out fine.
Albert Cramer [11:17 A.M.]
I don’t think so.
Albert Cramer [11:18 A.M.]
Oh, really? Why not?
Sarah Brady [11:18 A.M.]
I had a phone meeting with the production manager there yesterday, and he said they have a number of rush orders. So, I’m sure they couldn't take on any more work at the moment.
Bruce Murphy [11:20 A.M.]
All right. Well, despite the delays on our end, we can still finish Mr. Shinn’s order by the originally agreed date, can’t we?
Albert Cramer [11:21 A.M.]
Yes, that shouldn’t be a problem.
Sarah Brady [11:21 A.M.]
I’ll make sure his order is processed first after everything is up and running so that we can meet the original deadline.
Bruce Murphy [11:23 A.M.]
OK. Then I'd better let him know about the status of his order. Thanks for the information. | Who most likely is Mr. Shinn?
Why is the writers’ company unable to accommodate a request?
At 11:17 A.M., what does Mr. Cramer most likely mean when he writes, “I don’t think so”?
What does Ms. Brady say she will do?
Questions 168-171 refer to the following e-mail. To: Undisclosed Recipients
From: Taylor Diehl <diehlt@brantleyinc.com>
Date: March 2
Subject: Hello
On behalf of Brantley, Inc., I would like to welcome you all on board. We strive for accuracy and efficiency in the testing and analysis of laboratory samples, and you will play an important role in this regard. Your individual team leaders will be getting in touch soon to provide further orientation materials, which will help you to have a sound understanding of our policies and expectations. In the meantime, I’d like to summarize some of the key sites in our multi-building complex.
All of you will be stationed in Delano Tower, which is the center of our operations. Additional equipment can be procured from the warehouse in the Stokes Building, but a request must be made in advance. If you experience any safety issues, there is an on-site nurse available in the Elliot Building, which is also the home of our security office. Questions regarding payroll and benefits are handled by our finance department, which is located in Vine Hall. Their extension number is 300.
If you plan on driving to work, you’ll need a pass to leave your vehicle in one of the on-site lots. These are available at no cost, pending availability, and can be obtained from Steven Reiter. He can be reached at extension 251. All employees must wear a photo ID badge at all times. You should get one from the security office as soon as you arrive on your first day.
Please feel free to contact me with questions at any time. I look forward to getting to know you all better,
Taylor Diehl
HR Director, Brantley, Inc. | Who most likely are the recipients?
The word “sound” in paragraph 1, is closest in meaning to
Where should the recipients go upon arrival?
What is Mr. Reiter responsible for doing?
Questions 172-175 refer to the following letter. Richard Singer
323 Westwood Avenue
Kansas City, KS 64106
Dear Mr. Singer,
I am writing to you about the possibility of hiring you to create a new logo and Web site for my landscaping business, Landry, Inc. We have been in operation for about eight years, and we currently get a lot of business from recommendations by friends. However, we are trying to expand the business, so we plan to launch a Web site to advertise our services. — [1] —. When I got the flyer for your business in the mail, I thought you would be perfect.
Our current “logo” is just the name of the business in an attractive font. I would like to change this to a recognizable picture that can be used on our Web site, promotional materials, business cards, etc. — [2] —. Because we deal with landscaping and property maintenance, I would like the logo to incorporate the image of a leaf or a tree. — [3] —. This is so that it will match the uniforms that our employees wear. I have enclosed a sketch of what I have in mind, but obviously this would need to be improved upon. I’m more than willing to take your advice regarding the appearance of the logo.
I hope you are available to take on this project. I would like to set up a meeting where I could explain my needs in detail. — [4] —. At that time, you could give me a rough estimate of what the initial, and ongoing fees would be. I can be reached by phone at 305-555-0192. I look forward to hearing from you!
Sincerely,
James Landry
Owner, Landry, Inc. | How did Mr. Landry find out about Mr. Singer’s business?
What has been included with the letter?
The word “rough\" in paragraph 3, line 3 is closest in meaning to
In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong?
“I also want navy blue to be used as one of the colors in it.”
Questions 176-180 refer to the following Web page and e-mail. | http://www.charterantiques.com/aboutus Charter Antiques
Owned and operated by Al Litchfield for the past two decades, Charter Antiques has one of the largest collections of competitively priced antique furniture on the East Coast. Our inventory is constantly changing, so we encourage you to visit the store regularly.
Antique Sales: We offer free delivery on all orders. If you’re not satisfied with your purchase, you may return it for a full refund within 30 days. Please note that the item must be returned in the same condition and at the customer’s expense.
Antique Refurbishments: If you have an old item that you love, we can bring it back to its original condition.
Sell Your Antiques: Send photos and a description to Al (al@charterantiques.com) and he can tell you what it is worth (final offers will be made once the item is seen in person).
| To: Charter Antiques <inquiries@charterantiques.com>
From: Ye Chao <chaoye@premiuminbox.com>
Date: May 20
Subject: Antique desk
To Whom It May Concern:
I purchased a mahogany writing desk at your store on May 15, and it was delivered to my home yesterday. While I think it’s a lovely piece, and it’s the perfect size for my home office, I’m afraid I need to return the item. Unfortunately, the shade of the wood does not match the floorboards as I had expected.
Please e-mail me back to let me know what I need to do next. I’d like to get the item returned by May 24 if possible because that’s when the replacement desk I ordered will be delivered, and I don't really have space for both pieces in the room.
Sincerely,
Ye Chao | What is NOT true about Charter Antiques?
What is indicated about Charter Antiques’ owner?
What can be inferred about Mr. Chao?
What problem does Mr. Chao have with the item?
Why does Mr. Chao want a transaction completed quickly?
Questions 181-185 refer to the following e-mail and form. To: Hamid Kasun <h.kasun@fast-mail.com>
From: Wright Communications <accounts@wrightcomm.com>
Date: March 10
Subject: RE: Account #49506
Dear Mr. Kasun,
We have received your request to transfer your Wright Communications services from 672 Franco Street to 1051 Orleans Avenue on March 28. The request has been officially made on your account, and no further action is needed from you at this time.
The final day of service at your current residence will be March 27, and the new service will be ready on March 28. Because there will be no break in service, you will be billed the usual amount for your package, which is $49.99. Regarding your inquiry, your billing cycle will not change. It will continue to be from the 5th of each month to the 4th of the following month.
You also mentioned that you might want to add a cell phone to your package sometime next month after you turn in the one from your company. This is very easy to do, and I have attached a list of our packages for your information.
Thank you for being a Wright Communications customer!
Nando Deleon
Accounts Agent, Wright Communications |
Wright Communications Packages
Bills will be issued five days after the final day of the billing cycle. Customers can make payments by credit card on our Web site at www.wrightcomm.com or by sending a check to Wright Communications Billing Office, P.O. Box 1385, Bloomington, IN 47408. Please note that you must add a $2.99 processing fee to all check payments. | What is the purpose of the e-mail?
Which package is Ms. Kasun currently using?
What can be inferred about Mr. Kasun?
When most likely will Mr. Kasun receive his next bill?
What is indicated about payments?
Questions 186-190 refer to the following notice, e-mail, and article. EMPLOYEE NOTICE: CHANGES AT FORTUNA RESTAURANT
March 5
Fortuna Restaurant will undergo a construction project to add an outdoor patio to the property. The patio will wrap around two sides of the restaurant. It will have a regular section on Parson Avenue and a VIP section on the south side of the building with views of Canterbury Lake.
The work will begin next week and the patio's grand opening is tentatively scheduled for May 26, though this is subject to change depending on the construction’s progress. During construction, the rear section of the dining room will be closed off. The work will include pulling up the bushes that surround the building, laying a stone floor, and erecting a decorative metal fence. Thank you for your cooperation. | To: Undisclosed Recipients
From: Vinay Narang <v.narang@fortunarest.com>
Date: June 12
Subject: Fortuna Restaurant
On behalf of Fortuna Restaurant, I would like to invite you all to the grand opening of our restaurant’s outdoor patio. We believe this change to our business will be of interest to your readers, and we would be happy to give you a tour on the event day and tell you more about the change. The event will take place on Friday, June 18 at 11 a.m. You will have opportunities to take pictures, and we even expect an appearance by a few city officials, including Mayor Stephanie Gonzalez. Free food will be served, but we do ask that you reply to this e-mail address to reserve your seat.
I hope to see you all there!
Vinay Narang
General Manager, Fortuna Restaurant | Dining in Style
By Joel Gossett
Summer is in full swing, and it’s the perfect weather for some outdoor dining all around town.
Linda’s Cafe: 922 Ingram Road, 555-0196
For casual meals on a budget, Linda’s Cafe is a great summer hotspot. I dined in their rooftop section, which features tables with large umbrellas for shade.
Fortuna Restaurant: 613 Parson Avenue, 555-0122
I loved the beautiful view of Canterbury Lake when dining on Fortuna Restaurant’s newly built patio. The menu has a wide selection of affordable appetizers and entrees.
Pearl: 1705 Elk Street, 555-0164
Excellent service and exotic dishes make Pearl a wonderful choice for special occasions. The sophisticated atmosphere makes it one of my top choices for fine dining.
Marchini’s: 1806 16th Street, 555-0134
Specializing in Italian cuisine, Marchini’s has large portions for a low price. Outdoor balcony tables should be reserved in advance to avoid disappointment. | What is NOT indicated as part of the remodeling project?
Who most likely was the e-mail sent to?
What can be inferred about the construction project?
What is suggested about Mr. Gossett?
Which restaurant is probably the most expensive?
Questions 191-195 refer to the following list, schedule, and e-mail. Most recent films by director Louis Bryant
Across the Sea: Based on the novel of the same name, Across the Sea is one of the highest-grossing action movies to date. Set in the late 17th-century, the film stars Corey Underwood as a mischievous pirate who tries to win the king’s favor. Film critics gave it 5 out of 5 stars.
Dawn at Sornhill: This critically acclaimed historical drama set in the Elizabethan period follows one family’s struggle with poverty. Bryant consulted leading historical scholars on English history to ensure accuracy in all aspects of the film.
The Icy Pavement: Starring Corey Underwood, this action film follows the life of a 1920s detective who is racing against time to bring down a criminal threatening the elites of New York. The film received rave reviews from critics and numerous awards.
We Were There: Depicting army life during the time of the Spanish Civil War, 1936 to 1939, We Were There offers action-packed scenes alongside thought-provoking dialog. The lead roles are masterfully played by Corey Underwood and Pat Avis, winning them Best Actor and Best Supporting Actor, respectively. | | http://www.channel9guide.com Home | Now Playing | Program Schedule | Contact Us Channel 9 Program Schedule: April 10
6:30 A.M. Wake-Up, World!
Host Jenny Kirkland explores organization tips for your home. For everything from cosmetics to photos, you’ll discover how to keep your belongings out of the way and in good condition.
8:00 A.M. Music Spotlight
A continuation of the series on the traditional music of Peru, this week features Mantaro Valley. You’ll learn how the area's brass band music preserves the history of the local people.
9:00 A.M. Opposing Opinions
Now at a new time slot! In this lively talk show, the panel takes on a different newsworthy topic each week. This episode covers the recent presidential debate.
10:00 A.M. Behind the Scenes
Award-winning director Louis Bryant discusses his recent film about soldiers. In the interview, he tells about the planning and preparation that went into creating the epic wartime scenes. | To: feedback@channel9guide.com
From: Russell Davenport <davenportr@bb-inbox.com>
Date: April 11
Subject: Channel 9 programming
To Whom It May Concern:
I’m writing to let you know that I am a big fan of your morning shows. I’m not always free when they're on, but I made a point of watching yesterday’s programs because I was interested in the interview with Louis Bryant. I had the opportunity to meet him on set when I was acting as a consultant for Dawn at Sornhill, and I thought your interviewer did a fantastic job of capturing his personality.
In addition, I always enjoy the helpful and interesting topics presented by Jenny Kirkland. Her show has been a part of the Channel 9 lineup since the beginning, and the newer morning shows complement it perfectly. I hope you will keep providing many excellent options for viewers.
Warmest regards,
Russell Davenport | What do all of Mr. Bryant’s recent films have in common?
Which movie was discussed on Channel 9?
What is true about Channel 9’s programs?
In the e-mail, the word “keep” in paragraph 2, line 3, is closest in meaning to
What can be inferred about Mr. Davenport?
Questions 196-200 refer to the following information, customer review, and response. | http://www.sandoval.net/products
Sandoval Memory Foam Mattresses Home | Products | Customer Forum | Contact Sandoval offers a wide range of sizes to maximize your comfort! Click a product below for further details.
Memory foam mattresses:
Twin (90 x 190cm): £1,499
Double (135 x 190cm): £1,699
King (150 x 200cm): £1,999
Super King (180 x 200cm): £2,399
Accessories:
Mattress cover (twin/double/king/super king): £20/£25/£30/£35
Standard memory foam pillow: £50
Sleeping mask: £10
New contour pillow coming July 1! | | http://www.sandboval.net/customerforum Posted July 4 by Woo-Scok Choi
I decided to buy a Sandoval mattress because I thought that Sandoval had many strong points, including its high quality and reasonable prices. I’ve been using it for about two weeks, and I especially like how the foam doesn’t absorb heat, so it keeps the surface of the mattress the same temperature all night. I would not recommend buying the standard pillow, as it is too high for sleeping on your back.
I haven’t bought a cover for the mattress yet, but I’m considering it because it is designed to soak up sweat and other moisture under your sheets. The Web site says that it can be taken off, but I’m not sure whether or not it has to be dry cleaned, which would be expensive due to its size. | | http://www.sandboval.net/customerforum Posted July 5 by Clara Veloz [Sandoval Customer Service Team]
Mr. Choi, thank you for sharing your feedback! We’re sorry that you are displeased with one of our products. We’d like to send you our newly released item by way of apology. Please send a message to claraSCST@sandoval.net to let me know whether the address listed in your customer account file is still accurate.
As for the mattress cover, we highly recommend getting one to protect your purchase. It can be washed in a regular washing machine, so there is very little upkeep. It will help to keep your mattress looking like new for many years.
Thank you for being a Sandoval customer! | What does Mr. Choi like most about the mattress he bought?
In the customer review, the word “points” in paragraph 1, line 2, is closest in meaning to
What will be sent to Mr. Choi?
What does Ms. Veloz ask Mr. Choi to do?
What is NOT indicated about the mattress cover?
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