Questions 147-148 refer to the following advertisement. | HillocK Shopping Moll - Retail Spaces for Rent
We have several retail spaces available on the first and second floor. Some of the second-floor spaces boast a magnificent view across Arnott River. All of the retail spaces at Hillock Shopping Mall feature brand-new fixtures and fittings, including display lighting, security systems, and counters. Our shopping center is situated in a prime location, right in between two subway stations and next to Centro Park Bus Terminal.
Contact Barry Galloway at bgalloway@starrealty.com to schedule an evening viewing.
Available viewing periods: Weekdays, 7 P.M. to 10 P.M., Weekends, 8 P.M. to 11 P.M. | 147. What is mentioned as an advantage of Hillock Shopping Mall?
148. Why are people encouraged to send an e-mail?
Questions 149-150 refer to the following sign. | To preserve the delicate condition of all paintings and sculptures, and to avoid spoiling the enjoyment of other visitors, please behave respectfully and courteously while visiting the gallery.
Place all food and drink wrappers or containers in a trash can. Do not use your flash when taking photos.
Speak only at a low volume during exhibition tours. Do not touch or pick up any exhibits or lighting apparatus.
We truly appreciate your cooperation. Thank you. | 149. What is the purpose of the sign?
150. What activity is prohibited?
Questions 151-152 refer to the following e-mail. | From: Lynne Kozlowski <lkozlowski@filmfest.com>
To: Vernon Hogan <vhogan@widemail.net>
Subject: Film festival
Date: March 9
Hi Vernon,
As I mentioned to you last week, we have begun preparing for the fourth annual Oregon Independent Film Festival, which will take place on Saturday, May 4 and Sunday, May 5. As was the case with previous festivals, critics and reviewers from various newspapers, magazines, and Web sites will be invited to attend.
Please take a look at our previous guest lists and e-mail me the names of all the film critics who attended past festivals. Then, I will contact them and confirm their attendance this year. The movie theater we are using this year will reserve seats by name on the opening night of the event, so the proprietor asked me to send a guest list as soon as possible. Later this week, I’ll send you the finalized guest list so that you can start preparing formal invitations for the opening night. You should submit these to Arnie Loomis for distribution by March 31.
Thanks,
Lynne | 151. Why did Ms. Kozlowski send the e-mail?
152. What does the e-mail suggest Ms. Kozlowski has already done to prepare for the festival?
Questions 153-154 refer to the following text-message chain. | MEGAN DAVIES [8:47 A.M.]
Andy, are you on your way? Most of our staff members have already arrived, and the training class is supposed to begin at 9 sharp.
ANDY POHLER [8:53 A.M.]
I know. One of my tires blew on my way to the office, so I had to call out a mechanic. I doubt I’ll make it by 9. How do you feel about leading the workshop?
MEGAN DAVIES [8:56 A.M.]
It’s not exactly my specialty. Plus, don’t you have all of the employee manuals and other handouts?
ANDY POHLER [8:57 A.M.]
Ah, you’re right. Okay, then just give the attendees a quick introductory talk, and I’ll be there as fast as I can. | 153. What can be inferred about Mr. Pohler?
154. At 8:56 A.M., what does Ms. Davies mean when she writes, “It’s not exactly my specialty”?
Questions 155-157 refer to the following notice. | INFOTEC DEVELOPMENT INSTITUTE EDUCATIONAL EXCELLENCE
The Infotec Development Institute has been in operation for over twenty years. With a range of courses and seminars, we provide exceptional opportunities for the development skills by those in the legal profession. Thousands of lawyers and attorneys have chosen us to help them take the next step in their careers. —[1]—.
Each of our ten courses runs once a month. Although some courses can be accessed online, others require participants to attend in person in order to take part in discussions and practical activities. All handouts and training packs will be included in the cost of the course. —[2]—.
Until the end of the month, if you purchase an Infotec membership, you will receive a complimentary pack of luxury stationery, as well as be given the e-mail address of an Infotec personal tutor in order to help you with your learning. Members are also eligible to receive generous savings on courses they participate in. —[3]—.
However, members must now arrange their own transportation to and from the airport, as this service has now been discontinued.
We hope to see you soon and look forward to providing you with the skills to take your career to the next level. —[4]—.
To book your place, please call 545-555-0125. | 155. What is indicated about the educational courses?
156. What is NOT mentioned as a benefit of Infotec membership?
157. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong?
“These will be provided to you upon arrival at the institute.”
Questions 158-160 refer to the following advertisement. | Eat-Sleep-Play - Available Soon!
If you are looking for recommendations for restaurants, hotels, or fun activities around town, then Eat-Sleep-Play is for you! Starting with our first issue, Eat-Sleep-Play's pages will feature in-depth articles and reviews that will be of interest to both local residents and the soaring number of tourists who come to Hartsville. Each month, we will try to bring you thought-provoking news, so you won’t want to miss out on a single issue!
In addition to purchasing Eat-Sleep-Play from newsstands and supermarkets, you can subscribe to ensure that you never miss out. The first monthly issue comes out on October 1 and includes an interview with the owner of Zap Zone Laser Tag, the only business of its kind in Hartsville.
An 18-month subscription costs just $75, which gives you savings of $36 compared to the regular retail price. When subscribing by e-mail, provide the promo code ESP111 in the subject line to get a free coffee mug with your first issue. Contact us now at inquiries@eatsleepplay.com. If you are interested in employment opportunities, visit www.eatsleepplay.com/vacancies. | 158. What is the main purpose of the advertisement?
159. What is suggested about Hartsville?
160. How can someone receive a complimentary gift?
Questions 161-163 refer to the following letter. | Corolla’s Bistro3009 Glendale Park Road, San Francisco, CA 94118 Tel: 555-0133
September 4
Ms. Aida Yurawat
237 Hilson Avenue,
San Francisco, CA 94103
Dear Ms. Yurawat,
I was delighted to receive your letter regarding your recent visit to our restaurant and the excellent service provided to you by a member of our wait staff, Ms. Alice Lee. Ms. Lee has not been with us long, so it is very pleasing for me to hear that she is displaying such professionalism and attentiveness to our customers. I particularly enjoyed your description of the way she handled the mix-up with your party’s food order.
As the owner of the business, I highly value the comments that I receive from my diners, as they help me to make good business decisions in the future when trying to improve my restaurant. Ms. Lee will be personally thanked when I hold a staff meeting this Thursday. And, to thank you for your letter, I have included a voucher in the envelope. When you visit my restaurant again, you can use it to receive fifty percent off your total bill.
Again, thanks for bringing my staff member’s dedication and professional attitude to my attention.
Kindest regards,
Adrian Corolla | 161. What is the purpose of the letter?
162. What can be inferred about Ms. Lee?
163. What has Mr. Corolla enclosed with the letter?
Questions 164-167 refer to the following online chat discussion. | RACHEL BECKETT [11:02 A.M.]
Hi, Brad. I’ve just arrived at the convention hall to deliver my presentation, but I don’t have everything I need to start it.
BRAD NAVAL [11:07 A.M.]
What do you need? Do you have the presentation slides?
RACHEL BECKETT [11:14 A.M.]
Yes, I have those. But I don’t have the handouts I was going to give to the audience. Could you print some and bring them over for 12:30 P.M.?
BRAD NAVAL [11:17 A.M.]
It’s a bit last minute. Do they not have printing facilities there?
RACHEL BECKETT [11:21 A.M.]
I’ve already checked. I can’t do it here because their printer is experiencing a fault. They are waiting for an engineer to service it.
BRAD NAVAL [11:28 A.M.]
Oh, that’s too bad. I won’t be able to make it in time. How about we e-mail the handout to people instead?
RACHEL BECKETT [11:31 A.M.]
Okay, that’s probably the best solution. I’ll go ahead and do that. | 164. Why did Ms. Beckett contact Mr. Naval?
165. At 11:17 A.M., what does Mr. Naval mean when he writes, “It’s a bit last minute”?
166. What problem does Ms. Beckett mention?
167. What does Mr. Naval suggest?
Questions 168-171 refer to the following letter. | Mr. Bryan Hughes
14 Fairfield Avenue
Blackpool, UK
BL3 9FH
Dear Mr. Hughes,
I am a long-term customer of Econobuild and regularly buy my work supplies from your company. I often find the parts I purchase to be extremely reliable to use when I am repairing sink and toilet units. Unfortunately, in this instance, I have several complaints to make. —[1]—.
Firstly, the package I received from your company arrived a day later than scheduled. As somebody who works with strict time deadlines, this caused significant problems for my business, as I had to reschedule some appointments. —[2]—. I would, therefore, be grateful if you could refund the £9.99 charge for express delivery, as this service clearly wasn’t fulfilled by your company. I was at least pleased to find that the parts were of their usual high quality. —[3]—.
Secondly, I spoke to one of your customer service employees on the phone, who put me through to your complaints department. I tried to explain my issue to the member of staff there. However, I found him to be extremely rude and unhelpful. In addition to this, he didn’t really offer a solution to my problem, hence my writing you this letter.
Lastly, when I logged in to check my balance on your Web site’s member’s section, I noticed I had been charged for some items that I did not order on my last invoice. As such, I seem to have been overcharged by about £60. —[4]—.
As stated above, I was disappointed to encounter these problems, as I have always been pleased with the service provided by you in the past. If you would like to contact me to discuss anything I’ve mentioned, please call me at 558-555-0117.
Yours sincerely,
Gravel Industries | 168. What is suggested about Mr. Gravel?
169. What issue does Mr. Gravel NOT make a complaint about?
170. What is indicated about Econobuild?
171. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong?
“I’d appreciate it if you would see to it that this is amended immediately.”
Questions 172-175 refer to the following announcement. | Seventh Annual Munro Mountain Firefly Festival - June 13
Park rangers are getting ready for Munro Mountain’s most famous cultural event: the Firefly Festival! This year’s event will be held on June 13, from 4 P.M. to 10 P.M., and we expect peak conditions for firefly viewing. Those interested in attending the event must be aware of the following:
Trail sections closed to the general public during the festival:
Stony Bridge Trail: The entire trail, starting from the Visitor Center
Conifer Trail: From Rowan Shelter onward to Douglas Peak
Manford Trail: The entire trail, starting from the Visitor Center
Eden Trail: From Sherwood Campground onward to Barnes Ridge
Parking Pass Lottery:
In order to prevent congestion on surrounding roads, visitors must obtain a parking pass through our lottery system or use public transportation. Applications for passes will be accepted from May 1 to June 1, subject to availability, through our Web site at www.munromountainpark.com/parking. There is no fee for entering the lottery this year. The results of the lottery will be announced via e-mail on June 2. Passes are non-refundable, non-transferable, and good only for the date of the event.
Parking Area and Visitor Center:
Those permitted to bring a vehicle to the festival may park in the main parking lot in front of the Visitor Center. The building itself will not be open that evening, but a temporary booth will be set up on the north side of the parking lot. A park employee will be on hand to answer your questions and provide pamphlets.
Admission:
Tickets are priced at $8.50 for adults and $3.50 for children. They may be obtained from the Visitor Center, the Parks and Recreation office at city hall, and the public library. In all cases, cash or credit cards are acceptable forms of payment. Please note that tickets are limited to four per person. Visit our Web site for more details. | 172. For whom is the notice mainly intended?
173. What is NOT suggested about parking passes?
174. What is indicated about the Visitor Center?
175. What is true about event tickets?
Questions 176-180 refer to the following article and e-mail. | A Design for LifeBy Sam Maxton
(October 10) Boston—Caroline Burgess has been employed locally as an interior designer for nearly two decades. Recently, she made the decision to found her own company in Boston, and already has a large client base in the local area. “Interior design has always been my passion,” Burgess says. “I take a great amount of pleasure in developing something special with customers, and providing them with a living space that they are truly happy with.” Burgess’ work often attracts glowing reviews from her clients. Recently, she worked on a project with the governor of Massachusetts to help renovate his family home.
“I’m really pleased with how my own business is going. The work I did on the governor’s mansion was great for attracting some publicity towards my company. I’ve had a lot more inquiries since then.” Burgess is well known for the attention to detail she provides to each project. Every aspect is personalized, and the customer’s wishes are always taken into consideration. The one downside of her role, she claims, is that she sometimes has to spend days away from home. “I miss my parents and siblings sometimes. But they are very understanding”, she says. | | To: Caroline Burgess <burgessdesign@speedmail.com>
From: Toby Summit <tsummit@globomail.com>
Date: October 20
Subject: Plans
Hi Caroline,
I was delighted to receive the design plans from you last week in the mail. You always did a fantastic job for our firm in the past. I think you have some great suggestions.
I just have one question: Is it okay if we change the color scheme in the boardroom? The colors you have suggested are quite light, and I think darker colors may be more suitable for a business environment. My colleagues and I feel dark blue paint would be more appropriate for the walls. I hope you agree. I’ll be coming to your city on business next Tuesday, so I’ll stop by your office, as we agreed, to discuss the other details of the project.
Sincerely,
Toby Summit | 176. What is the purpose of the article?
177. What does Ms. Burgess say is a disadvantage of her job?
178. What has Mr. Summit asked Ms. Burgess to design?
179. What does Mr. Summit ask Ms. Burgess to change?
180. What is indicated about Mr. Summit?
Questions 181-185 refer to the following flyer and e-mail. | Modern Art Fans:
The Watson Exhibit is coming to Rockford!
Syril Watson to display his groundbreaking modern paintings
Venue: Stephenson Convention Center
Dates: Monday, September 16 to Wednesday, September 18
Time: 5:00 P.M.-8:00 P.M.
Cost: $25 adults / Free for children under thirteen
If you want to reserve tickets ahead of time, you can do so by calling our ticket office at 553-555-0195 and selecting option 3 when you hear the automated message. To pay, you can opt to use a credit card over the phone, or send a money order to our head office. Any unsold tickets will be available for purchase on the day of the exhibits. Unfortunately, we are only able to accept cash as payment when tickets are purchased at the door.
To find out more, contact our information line at 553-555-0132, or e-mail Johnny Coleman at jcoleman@rockfordarts.org. | | To: Johnny Coleman <jcoleman@rockfordarts.org>
From: Rachel Lingford <rlingford@trimail.net>
Subject: Syril Watson Show
Date: September 8
Dear Mr. Coleman,
I was extremely excited to find out that Syril Watson will be bringing his artwork to Rockford. I have followed his career since his very first exhibition, and I cannot wait to share this opportunity with my family.
I would like to buy four tickets for the second evening of the exhibit. I’d like to receive my tickets well in advance, but I don’t have access to a credit card right now. Can you please clarify the mailing address of your head office?
Thank you,
Rachel Lingford | 181. What was NOT mentioned as a payment option?
182. What is indicated in the flyer?
183. In the e-mail, the word “followed” in paragraph 1, is closest in meaning to
184. On which day does Ms. Lingford plan to attend the exhibit?
185. What is indicated about Ms. Lingford?
Questions 186-190 refer to the following letter, pamphlet, and e-mail. | Ms. Rosemary Reid
39 Holebas Lane
Albuquerque, NM 87114
Dear Ms. Reid,
As a regular customer of Gomes Car Rentals, we thought you would be interested in hearing about the latest upgrades that we have made to our service. Through working closely with Yasmin Gallas of car manufacturer Rapidrive, we have been able to obtain a new fleet of vehicles at a discounted price. Our CEO Greg Perkins is determined that these savings be passed on to our customers. To this end, we have devised a range of packages priced at different levels so that all drivers will be able to find a vehicle to suit their particular needs. Anybody can take advantage of one of our deals by calling our customer service representative Billy Carroll at 555-0178 or by stopping by one of our stores at Charleston, Albuquerque, or Princeville. Business clients are advised to speak to Helen Patterson, who manages the accounts of these customers, at 555-0179. Additionally, as a special promotion, all those booking by phone will receive some complimentary cinema tickets to a screening of their choice.
We look forward to serving you soon.
Best Wishes,
Robert Hargrove
Sales Director, Gomes Car Rentals | | Gomes Car RentalsIn Association with Rapidrive
The Solo - For clients who need a vehicle for a single day
Price: $55
Vehicles available: Rapi Micro, Rapi T100
The Weekender - Ideal for customers looking to escape the city for a few days (2-3 days)
Price: $45 per day
Vehicles available: Rapi T100, Rapi Experience
The Road Tripper - For those requiring a vehicle for a longer trip (10-day minimum)
Price: $40 per day
Vehicles available: Rapi Experience, Rapi Roadster
The Explorer - Perfect for those looking for a longer-term rental (1-month minimum)
Price: $35 per day
Vehicles available: Rapi Roadster, Rapi Deluxe Plus | | To: Robert Hargrove <rhargrove@gomescars.com>
From: Rosemary Reid <r.reid@speedymail.net>
Date: August 3
Subject: Recent car rental
Dear Mr. Hargrove,
I recently rented one of your new vehicles, and I thought you’d appreciate some feedback on my experience. I thought the Rapidrive vehicle that I rented handled really nicely, and the interior was clean and luxurious. I feel they are a real upgrade on your last models. Secondly, I found your staff to be very accommodating. I spoke to one of your advisors on the phone on July 5, who was able to book the Road Tripper package for me and charge it to my business account. However, I had to call back after some changes were made to my business trip, which meant it was shortened to last just three days. Your advisor was very accommodating and chose a more suitable package for me immediately. Although my experience was largely positive, I am yet to receive the complimentary cinema tickets that you advertised. Could you look into this for me?
Regards,
Rosemary Reid | 186. Why was the letter sent?
187. What is indicated about Gomes Car Rentals?
188. Whom did Ms. Reid most likely speak with on July 5?
189. Which package did Ms. Reid most likely pay for?
190. What problem does Ms. Reid mention in her e-mail?
Questions 191-195 refer to the following memo, schedule, and e-mail. | Sharpline Stationery Company - Memo
To: All Employees
From: Amy Whitehouse, Human Resources
Dear Team Members,
As you are aware, our annual employee retreat has been arranged for next weekend. This offers an excellent opportunity for staff members from different departments to get to know each other personally while enjoying some fun activities in a beautiful setting. The retreat will last for two days. You may recall I sent around a document with some menu choices. If anybody requires the vegetarian option, please let me know by the end of business today. Team-building events are to be led by Sharpline managers. Robert Polson will be leading an obstacle-course fitness event, and Natalie Porter will host a map-reading exploration session. Emily Daggard and Colin Himaa have volunteered to host a quiz for us. This is subject to change, as Ms. Daggard has made us aware that she may have to attend to some urgent business. We are also still looking for another manager to lead the water polo session. Hopefully, this will be confirmed at our managerial meeting tomorrow.
We hope you enjoy the retreat! | | SHARPLINE STATIONERY COMPANY EMPLOYEE RETREATSaturday, April 18
Wellington Resort
| Event | Session Leaders | Start Time | Location |
|---|
| Orienteering | Natalie Porter | 8:00 A.M. | Wellington Downs | | Obstacle Course | Robert Polson | 10:30 A.M. | Blackforest Woods | | Water Polo Tournament | To be confirmed | 2:00 P.M. | Resort Pool | | General Knowledge Quiz | Colin Himaa & Michael Oxley | 7:30 P.M. | Diamond Function Room | | | To: Amy Whitehouse <amywhitehouse@sharpline.net>
From: Bradley Welsh <bradleywelsh@sharpline.net>
Date: April 21
Subject: Company Retreat
Hi Amy,
I just want to thank you for all the work you put into organizing the company retreat. I really enjoyed the weekend, and I know lots of other staff members did too. I also really enjoyed hosting the water polo event. I must admit, I was a little reluctant when you first suggested it at the meeting, as I had never played the sport before, but I was surprised by how much I liked it. I also just want to apologize for having to rush away before the evening event. I had to take my daughter to the hospital because she was feeling unwell. Although I was disappointed not to be able to attend for the entire retreat, this family emergency had to take priority. I hope you understand.
Thanks again,
Bradley Welsh | 191. What are Sharpline Stationery Company’s employees encouraged to do?
192. In the memo, the word “recall” in paragraph 1, is closest in meaning to
193. Who most likely took Ms. Daggard’s place at the retreat?
194. Which event did Mr. Welsh most likely miss?
195. What can be inferred about Mr. Welsh?
Questions 196-200 refer to the following Web page, review, and response. | http://www.prestigehotel.com/roomrates Rates | Descriptions | Reviews | Functions | Contact us Annex currently in development—opening later this year!
Included with each room:
A buffet breakfast
Use of on-site pool and gym
Concierge service
For deluxe rooms only:
Use of rooftop terrace and bar | | http://www.rateastay.net/4920/theprestigehotel Date posted: May 22
I stayed at the Prestige hotel for two nights when I was in town on business last week. The hotel was extremely luxurious. Although I didn’t see the gym, I heard other guests saying that it contained all the latest equipment and workout machines. Personally, I really enjoyed using the rooftop terrace, which offered some spectacular views of the local countryside, and the pool was the perfect temperature to swim in. The concierge was also extremely helpful. However, I was not satisfied with the quality of the breakfast buffet. The food was not of the standard that I would expect for a hotel of this stature. I could not find a staff member in order to pass on my complaints, as the front desk was often unmanned during my stay. Furthermore, I was woken up by some loud machinery being used on site during one of the mornings. Despite all the other good features, I would be hesitant to stay there again for these reasons.
Tracy Aldridge | | http://www.rateastay.net/4920/theprestigehotel-aa01 Date posted: May 26
Dear Ms. Aldridge,
I was sorry to hear you were not entirely satisfied with your stay at the Prestige. We strive to ensure all customers have a pleasant and enjoyable stay and leave happy and well-rested. I’d like to apologize for the poor quality of food during your stay—we are currently having some staffing issues and were lacking a head chef on the date that you stayed. This matter has now been resolved, and a permanent member of staff has since been appointed. With regard to not being able to find anybody to pass on your complaints to, this is most unusual. I have since spoken to the front-desk staff and rest assured, this will not happen again. Regarding the other issue you mentioned, this was due to renovation work that has now been completed, and it has since been returned to the company carrying out the project. We would like to offer you a free stay at the Prestige so that you may experience the world-class service for which we are known. Please contact me at 493-555-0122 if you would like to take up this offer.
Greta Sanchez
Customer Relations
The Prestige Hotel | 196. What is indicated about the hotel rooms listed on the Web page?
197. Which of the following features did Ms. Aldridge NOT personally use?
198. In the review, the word “offered” in paragraph 1, is closest in meaning to
199. In what type of room did Ms. Aldridge most likely stay?
200. What does Ms. Sanchez indicate about the machinery on site?
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