Questions 147-148 refer to the following e-mail. | From: <l.canfield@binniskphoto.com>
To: <j.pham@signeteffect.com>
Subject: Staff portraits
Date: February 19
Dear Mr. Pham,
Thank you for choosing Binnisk Photography to create official portraits of Signet Effect Associates staff. We look forward to helping to shape the public image of your new business. As I mentioned when you booked the appointment, selecting a backdrop in advance ensures that the portraits look natural. Our photo retouching service is useful for making small changes to a subject's face or hair, but not for replacing an entire background. Please look over our background collection here, and inform us of your decision by the evening before the appointment.
Sincerely,
Leah Canfield
Client Services
Binnisk Photography | 147. Why is Ms. Canfield writing to Mr. Pham?
148. What does Ms. Canfield mention is available?
Questions 149-150 refer to the following e-mail. | From: Alex Suu
Sent: May 31, 10:04 A.M.
To: Loreen Burton
Loreen, I need a small favor. I just met Ms. Tekle here at the Delpray Apartments, and she seems interested in leasing the vacant studio. I’m about to show her around the building. But I just realized that I don’t have any of the sample rental contracts with me. Would you mind bringing one over? | 149. What does Mr. Suu indicate will soon take place?
150. What is Ms. Burton asked to do?
Questions 151-152 refer to the following information. | Dermakk DXR Digital Camera
Congratulations on your purchase of a Dermakk DXR Digital Camera. We guarantee that its state-of-the-art technology will allow you to begin taking high-quality images in no time. To facilitate this, the attached manual describes how to use your digital camera and install the provided editing software. Please be sure that you have reviewed the manual’s contents thoroughly before you use the camera. A searchable version of the manual is also available in several electronic file formats. Simply visit www.dermakk.com/support/manuals and type “DXR Digital Camera” into the box at the top of the page. | 151. For whom is the information most likely intended?
152. What is indicated about the DXR Digital Camera?
Questions 153-155 refer to the following Web page. | Dinajpur Food Processing Company's Web site
News update for: 2 February
Posted by: Tyler Sharma, Operations Manager
It’s been two weeks since my last post, so I just want to inform everyone on what’s going on with the construction of our new factory. We had a few setbacks during the installation of flooring materials in the main manufacturing area, but that work is now complete. Plumbing and electrical work are progressing as planned, and the inside partition walls will be put in soon. If the remaining work proceeds on schedule, the factory should be operational by late April.
I have been working closely with the Human Resources Team to recruit technical support staff for the plant. Last week, on behalf of the company, I attended the employment recruitment fair at Navi-Tech University in Mumbai to interview promising young candidates interested in careers in the industry. In addition, I have contacted a former colleague of mine, Giorgio Dutt, to handle the task of creating custom safety signs for the plant floor. The printing firm he owns specializes in high-visibility signs for work areas.
I will keep everyone posted as more news comes up. | 153. Why most likely was the Web page written?
154. According to the Web page, what did Mr. Sharma do in Mumbai?
155. Who most likely is Mr. Dutt?
Questions 156-158 refer to the following form. | Aldac-D Ltd.
Customer Feedback Form
At Aldac-D Ltd., we value customers' opinions on our cleaning and repair services. Please share yours below.
Customer name: Pan Martell
Item/Items serviced: Black leather dress shoes
| Agree | Not sure | Disagree |
|---|
| Staff were friendly and helpful. | | ✔ | | | The cost of the service was reasonable. | | ✔ | | | The service was completed properly. | ✔ | | | | The service was completed swiftly. | ✔ | | |
Comments:
The service was very quick. My shoes were ready for pick-up just two days after I dropped them off at the service center. And I'm pleased with the results. The only problem is that the repair charges exceeded the original price quote I was given. I understand why this happened—the technician said that the shoes were in worse shape than he had expected—but I found it frustrating.
Thank you for your comments. We will use them to further develop our training methods for new and current staff and technicians. | 156. What is indicated about Mr. Martell?
157. What problem does Mr. Martell describe?
158. According to the form, what will Aldac-D Ltd. do?
Questions 159-160 refer to the following text-message chain. | Simone Powell, 10:34 A.M.
Gustavo — sorry to bother you on your day off, but we just heard from Wible. They’ve decided to target a different market, so they would like the TV campaign to present their products as cool and youthful, not classic and traditional. Can we do that? They’d like a reply by the end of the day.
Gustavo Limas, 10:35 A.M.
Of course, we’re willing to accommodate them, but it won’t be easy. If we’re going to get the commercials done in time to air during the Teagarden Games, the team’s going to need some help. I wonder if we could ask the director to lend us someone from another team.
Simone Powell, 10:36 A.M.
I don’t see why not. It benefits the whole agency to keep Wible happy, so I think we’ll be able to work something out.
Gustavo Limas, 10:37 A.M.
Plus, if they’re finished in time, these ads will of course reach a much bigger audience. We want to create something impressive. I’ll call him. | 159. What does Wible hope to do?
160. At 10:36 A.M., what does Ms. Powell most likely mean when she writes, “I don’t see why not”?
Questions 161-163 refer to the following article. | Local Business News March 23
The famously small Caravanne Cafe will soon increase its floor space by taking over a nearby building. — [1] —. Owner Ibraham Akkad says he is excited about his popular restaurant’s expansion because it is too small at present to handle the large crowds wanting to eat there, especially on weekends.
Mr. Akkad has already begun updating the eatery’s current dining area, located at 72 Clover Street. — [2] —. At the same time, he is busy remodeling the vacant structure next door, which was previously occupied by Kainer’s Clothing Store. The opportunity to rent the larger neighboring storefront arose when, after 23 years at the same location, owner Roselyn Kainer decided to move her business to Marax Shopping Plaza. — [3] —. “I grabbed the chance to rent the space,” Mr. Akkad said.
Mr. Akkad has not set a timeline for the completion of the expansion, but said that it will be celebrated with a large event. — [4] —. Its opening hours, menu, and other information can be found at www.caravannecafe.com. | 161. What does the article mainly discuss?
162. What is suggested about Kainer’s Clothing Store?
163. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong?
“He would like patrons to know that the business will operate as usual until then.”
Questions 164-167 refer to the following letter. | Barnotte Eye Clinic
www.barnotte-ec.com
Sherman Allsop
1735 Royal Road
Parma, MI 48089
Dear Mr. Allsop,
You may have heard that, after 40 years of service, Dr. Patrick Marsden will soon close his practice in order to travel and spend time with his family. I and the other physicians of Barnotte Eye Clinic are proud to announce that he chose us to continue to care for his patients in the Parma area. With your consent, I would be honored to begin serving your eye care needs. Let me tell you a little about myself.
I was raised nearby in Lansing, where much of my family still lives, and graduated from medical school at Goodrich University. I am board-certified and a regular contributor to the Michigan Academy of Ophthalmology’s quarterly Current Vision Research. Upon joining Barnotte Eye Clinic, I committed myself to serving this community long-term. Should you decide to become my patient, I will review your medical records before we meet and take time to address your concerns during your appointments. Still, as a recipient of our clinic’s “On-Time Doctor Award”, I can assure you that you will not be kept waiting when you visit me.
To further facilitate us getting to know each other, I invite you to come to a reception for Dr. Marsden’s former patients at our office on Thursday, July 15 at 5 P.M. It is sure to be an enjoyable affair, so I hope you can stop by. Otherwise, our desk staff will contact you soon to discuss setting up an appointment.
I look forward to meeting you.
Regards,
Dr. Hdlcuy | 164. According to the letter, what will Dr. Marsden do?
165. What did Dr. Vosburg receive an award for?
166. What is suggested about Dr. Vosburg?
167. What is Mr. Allsop encouraged to do?
Questions 168-171 refer to the following article. | Portala Stadium to Host USSL All-Star Game
US Soccer League (USSL) commissioner Joseph Mason, FC Santa Fe owner Octavia Yelnick, and Santa Fe mayor Idalia Ortiz held a joint press conference yesterday to announce that the city’s Portala Stadium has been chosen as the site of the league’s next all-star match.
The all-star game is a competition between the best players of the USSL’s western and eastern divisions as determined by a poll of players and coaches. — [1] —. Last year, the Western Division Team, featuring current FC Santa Fe star Eric Gikunoo, narrowly beat the Eastern Division Team in a thrilling match in Nashville.
Mr. Mason explained that the league’s decision reflects the skyrocketing local popularity of the sport since FC Santa Fe was formed two years ago. — [2] —. “We know that the city will provide a welcoming and exciting atmosphere for this event,” he said.
During her turn to speak, Mayor Ortiz cited the quality of the stadium’s facilities as another factor that influenced the USSL. An extensive renovation project to the stadium, which is also the home of the Santa Fe Streaks football team, was undertaken to accommodate FC Santa Fe, and was a major initiative of Ms. Ortiz’s first term in office. — [3] —. The project drew concern from local officials and residents because of the high costs involved, but has been considered a success since its completion.
In addition to the game itself, the city will host several related special events throughout the week of the contest. These will be announced at a later date, but are likely to include concerts and player appearances. — [4] — | 168. What is suggested about Mr. Gikunoo?
169. The word “drew” in paragraph 4, is closest in meaning to
170. What is mentioned about Portala Stadium?
171. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong?
“It is held in June each year.”
Questions 172-175 refer to the following online chat discussion. | Ryan Etchison, 11:41 A.M.
Everyone, I’m going online now to buy tickets for the department’s trip to the movies on Friday. How does The Gates of Belief sound? It’s gotten excellent reviews from critics.
Hannah Kiehl, 11:42 A.M.
It’s been in theaters for so long that I think most of us have seen it already. I’d prefer The Adventures of Sam Driver. My friend saw it last weekend and highly recommended it.
Mark Gaskins, 11:43 A.M.
The Adventures of Sam Driver does sound good, but I’ve heard that its second half is practically a horror movie.
Joy Lafferty, 11:44 A.M.
How about a more lighthearted option? Goldfish Canteen opens tomorrow.
Hamdan Al Neyadi, 11:44 A.M.
I’d be happy to see Goldfish Canteen or Blizzard Connection.
Ryan Etchison, 11:46 A.M.
It looks like there’s a 4:30 showing of Goldfish Canteen. Does that sound all right?
Hannah Kiehl, 11:47 A.M.
Wait, will there be dinner afterwards? I was hoping to leave by 7 o’clock sharp.
Ryan Etchison, 11:48 A.M.
It looks like the movie’s only 90 minutes, and we’re eating at that Chinese restaurant next to the theater. I think you’ll be fine. | 172. Why is Mr. Etchison asking for film recommendations?
173. What does Mr. Gaskins suggest about The Adventures of Sam Driver?
174. Which film has not yet been released?
175. At 11:47 A.M., what does Ms. Kiehl most likely mean when she writes, “will there be dinner afterwards”?
Questions 176-180 refer to the following Web page and e-mail. | http://www.ste-a.org/tcc Town Center Contest Information
The Small Town Enrichment Association organizes this annual contest to support America's small towns. If you know a community that is working hard to create a welcoming town center, we want to hear about it!
Entries can be submitted here. They must be titled and include a brief explanation of the town's past and present, and two to three photographs that show its overall character.
Note: Employees of the Small Town Enrichment Association, Rood Web Services, or Sakos Hardware may not enter the contest.
As usual, submissions are accepted until March 31. Towns chosen as finalists in April by a popular vote at www.ste-a.org/tcc/vote then host our judges for daylong visits in May. This year, judges will award the following prizes:
| Prize name | Contents |
|---|
| Grand Prize | A check for $20,000 | | Gold Prize | A yearlong subscription to Rood Web Services | | Silver Prize | A $500 gift card for Sakos Hardware | | Bronze Prize | An elegant recognition plaque | | From: <r.ayers@ste-a.org>
To: <t.maddux@lio-mail.com>
Subject: Town Center Contest Results
Date: June
Attachment: Form
Dear Mr. Maddux,
Congratulations! You have won Gold Prize in the Small Town Enrichment Association's Town Center Contest. Judges were impressed with Bahr Hills' unique, locally-owned shops and restaurants. We hope that the winnings help to fulfill your goal of bringing more visitors to the area. I will contact you soon with detailed instructions about how to claim your prize.
Also, please know that the contents of your entry will be preserved on a "Winner's Page" on our Web site. We also encourage you to e-mail us a paragraph early next year about how participating in the Town Center Contest has benefitted Bahr Hills. It will be added to your entry to bring further positive publicity to your town, and attract applicants to future contests.
Sincerely,
Rose Ayers
Small Town Enrichment Association | 176. What is NOT a required part of a contest submission?
177. According to the Web page, who are not allowed to enter the contest?
178. According to the Web page, what happens in May?
179. What did Mr. Maddux win?
180. What is Mr. Maddux invited to do next year?
Questions 181-185 refer to the following Web page and flyer. | http://www.valmirebooks.com Valmire Books
News and Updates
Friday, September 23
We are kicking off the fall season with something new to enhance your in-store shopping experience. Starting next Monday, we will produce a weekly flyer highlighting books that are strongly endorsed by our store’s staff. Every book featured in the flyers will be 10% off, but you must visit the store to enjoy these discounts. The offer will not be valid for online purchases. We also encourage you to browse through our shop’s vast inventory—including hundreds of titles that are not sold on our Web site.
For our first flyer, our employees chose some of their favorite how-to books from the store’s business section. Among the selections for the week is the classic reference volume Inspirations for Logo Design, as well as Gretchen Silva’s latest chart-topper. All of the selected titles are guaranteed to help aspiring entrepreneurs, so come in and check them out. | Valmire Books - Flyer for week of September 26
• How to Lead a Team by Denise Knapp
This easy-to-follow guide makes team management seem easy with the help of clear explanations and colorful flowcharts. Take the personality test provided in the appendix for extra insight.
• Make Your Business Eco-Friendly by Gretchen Silva
Filled with case studies of actual business owners’ experiences in “going green”, this book offers a six-part model for creating an environmentally-friendly company.
• Inspirations for Logo Design by Keith Gerlack
This authoritative volume showcases logos from 27 countries and serves as an invaluable reference tool for graphic designers looking to pick up new ideas.
• Retail Display Tips by Bart Dunstan
This highly informative book includes step-by-step instructions, accompanied by detailed sketches, for creating a memorable window display. Updated edition includes a new chapter covering Web site design for online shops. | 181. What is suggested about Valmire Books?
182. In the Web page, what is NOT indicated about the flyers?
183. Which book has been republished in a revised version?
184. What is implied about Make Your Business Eco-Friendly?
185. In the flyer, the phrase “pick up” in paragraph 3, is closest in meaning to
Questions 186-190 refer to the following brochure, e-mail, and advertisement. | ALBRIGHT FONNER BANK
About Us
Since our first location was opened on Peak Street in Auckland just over two years ago, Albright Fonner Bank has established additional branches in Whangarei, Tauranga, and Hamilton. Throughout this process, we have maintained an excellent record of service. In an online poll of New Zealanders by Glaspell Alliance, Albright Fonner was voted the bank with the best customer support.
Credit Card Solutions
If you are looking for a credit card with great benefits from an institution you can trust, check out our offerings below.
AF Blue Card
Get 2% cash back on all grocery store purchases, and 1% cash back everywhere else.
AF Glint Card
With every dollar you spend, earn 1.5 points that can be used on flights, hotels, cruises, etc.
AF White Card
Enjoy a 0% annual interest rate for your first two years as a cardholder.
AF Premium Card
For a small annual fee, earn 2 points per dollar and spend them on anything.
| From: Albright Fonner Bank
To: Jaiana Harris
Date: 22 November
Subject: Payment confirmation
Dear Ms. Harris,
This e-mail confirms that you authorised a payment to your Albright Fonner credit card account ending in 7668 from your Albright Fonner savings account ending in 0821. We recommend that you save this information for your records.
Transaction summary:
Reference number: 41152
Date: November 22
Payment amount: $436.09
Cash back earned: $5.11
If you did not authorise this transaction or would like to dispute the information provided, please call us toll-free at 1-800-555-0176.
Albright Fonner Bank | ALBRIGHT FONNER BANK
Anniversary Celebration during January
Albright Fonner Bank turns three years old this month. In honour of this milestone, we are offering special promotions that benefit both new and returning customers. Throughout January, customers at any of our branches who open a checking account with a deposit of at least $1,000 in it will earn a bonus deposit of $200.
Furthermore, all savings account holders have been entered into a lottery for a brand-new Arcuri N-680 sedan. The winner will be announced at a customer appreciation party held in front of our Auckland branch on Saturday, 25 January. Starting at 1 P.M. and continuing until the prize ceremony at 5 P.M., games and refreshments will be available to all Albright Fonner customers and their families. We hope you will join us to celebrate three years of successful growth, and to build relationships for our community's future. | 186. What is stated about Albright Fonner Bank?
187. According to the brochure, what can an AF Glint Card cardholder do?
188. Which credit card does Ms. Harris most likely have?
189. What is implied about Ms. Harris?
190. What will be part of the anniversary celebration?
Questions 191-195 refer to the following e-mails and article. | From: Jae-Yong Seo
To: Debra Clegg
Date: December 4
Subject: Re: Request
Debra, it’s great to hear from you again. I’m glad that Tranquility Transport Services is doing so well. As you asked, I looked into our current selection of used minivans and found some that might suit your purposes. Stop by our lot anytime to check the options out in person.
1. Vehicle: Sartain Musgrove SE Price: $41,500
Description: Side entry for wheelchair users. Doors and ramp operate automatically. Seats six. Front passenger seat can be detached to allow accommodation of second wheelchair. White with black interior.
2. Vehicle: Olvera Trustel Price: $38,850
Description: Rear entry with extra-wide wheelchair ramp. Doors and ramp operate automatically by remote control or interior switch. Seats six, including one wheelchair user. Black with grey interior.
3. Vehicle: Neitzel Grand Ox Price: $37,720
Description: Side entry for wheelchair users. Doors and ramp must be operated manually. Due to comfortable “captain’s chairs” in third row, vehicle seats five, including one wheelchair user. White with beige interior.
Sincerely,
Jae-Yong Seo
Seo Auto Sales
| From: Matt Paulk
To: Debra Clegg
Received: December 7, 11:10 A.M.
I’d like to say again that I’m sorry that I can’t go with you to Seo Auto Sales today to look at the vehicles. I really want to help you out, though, so here’s a little advice on what to ask about the vans. Along with obvious things like cost, it’s good to know how many people can fit in each one, with or without wheelchairs. I’d also find out what kind of repairs and servicing the vans have had in the past, and their total mileage. Then, tomorrow, we can talk over what you find out. Good luck!
| Taking a Ride with Tranquility Transport Services
By Stephanie Oxner
LULEY (December 29)—Residents of Luley are about to see more white minivans with cheerful blue logo stickers. Tranquility Transport Services is a local company that provides transportation for non-emergency medical situations to people with or without disabilities. Now, after just six months in business, it has increased the size of its fleet from one vehicle to three.
I spoke with Tranquility Transport staff about this impressive growth. As driver Matt Paulk showed me an Olvera Trustel that the company had recently purchased, he explained that the foundation of the business was reliability. “People have learned that they can trust us to be on time and properly equipped,” he said.
Debra Clegg, the company’s owner, said she was excited about its future, noting, “We’re now able to transport passengers to locations outside of Luley, such as Averin Hospital.” She encourages those interested to call 555-0147 to learn about Tranquility Transport Services’ offerings. | 191. What is the purpose of the e-mail?
192. What information is Ms. Clegg advised to ask for that is NOT provided in the e-mail?
193. What is most likely true about a Tranquility Transport Services vehicle?
194. In the article, the word “foundation” in paragraph 2 is closest in meaning to
195. How is Tranquility Transport Services changing?
Questions 196-200 refer to the following e-mail, advertisement, and schedule. | From: Jeanne Dubois
To: Rachel Freund
Date: May 4
Subject: CLS Results
Attachment: tQ CLS Summary
Dear Rachel,
I’ve finished this semester’s Campus Life Survey. A detailed report of my findings is attached to this e-mail, but I can summarize the main points for you as follows:
- The service or facility that received the lowest approval rating was parking. Students say there are not enough spaces, especially near Scheyd Auditorium.
- Most students rate Morton Cafeteria as their favorite dining hall, but express concerns about overcrowding there. They would like our other dining halls to offer special food items like its burrito bowls.
- Especially among students majoring in science, there continues to be demand for themed dormitories for those who share particular interests.
Please take a look at the attachment and let me know when we can meet to discuss the information. Obviously, I can’t take on major projects in the short time that I have left in this position, but I will make sure my successor is well-informed of all issues raised.
Thanks,
Jeanne Dubois | Residential Life Manager, Carroway University
Residential Life Manager
Carroway University—Pittsburgh, Pennsylvania
The Department of Student Residential Life at Carroway University is seeking a residential life manager (RLM). The RLM's main responsibility is overseeing all aspects of life in the university's student residence halls. Occasional night and weekend work will be required, as the RLM must respond to residence-hall related problems as soon as they arise. In addition, the position involves serving as a liaison to several student-run committees, as well as designing and administering feedback surveys to assess satisfaction with campus life. Candidates must possess a master's degree or higher in an education-related field, and have worked in a university setting for a minimum of five years. For more information about the position, visit www.carroway.edu/hr. | Carroway University
New Student Orientation Schedule - Day 2
| Time | Activity | Location |
|---|
| 7 A.M.-8:30 A.M. | Breakfast | Belva Dining Hall | | 9 A.M.-10:30 A.M. | Icebreaker activities led by resident assistants | Each residence hall | | 11 A.M.-12 P.M. | Speech: “The History of Carroway” (Wentao Li, Carroway University President) | Scheyd Auditorium | | 12 P.M.-1:00 P.M. | Lunch | Morton Cafeteria | | 1:15 P.M.-2:30 P.M. | Speech: “Basics of Campus Living” (Peter Travis, Residential Life Manager) | Scheyd Auditorium | | 2:45 P.M.-4 P.M. | Speech: “Classroom Do’s and Don’ts” (Professor Christine Wren, Social Science Department) | Scheyd Auditorium | | 4 P.M.-5:15 P.M. | Panel discussion: “Making the Most of Social Opportunities” (Returning students) | Scheyd Auditorium | | 6 P.M.-7:30 P.M. | Dinner | Belva Dining Hall | | 8 P.M.-10 P.M. | Welcoming party | Sloman Square | | 196. According to the e-mail, what do Carroway University Students want?
197. What is suggested about Mr. Travis?
198. When would an orientation participant start learning about academic policies?
199. What is implied about the New Student Orientation lunch?
200. What is one duty of the position described in the advertisement?
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